Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Keli Carollo

Fayetteville,AR

Summary

Dynamic professional with a strong background in animal welfare from the City of Fayetteville, excelling in leadership and empathetic relationship building. Proven ability to manage intake processes and enhance customer satisfaction. Adept at adapting to challenging situations, ensuring operational excellence, and fostering community engagement. Reliable and committed to continuous learning and improvement.

Overview

7
7
years of professional experience

Work History

Shelter Attendant

City of Fayetteville
05.2023 - Current
  • Manage the intake process for new clients, ensuring accurate information collection and proper assignment to available resources.
  • Conduct blood draws for heartworm testing, administer vaccines to ensure the health and safety of 75+ animals monthly.
  • Promote a sense of community among residents through volunteering to run at 5k recreational event with adoptable dog.
  • Coordinate and lead volunteer efforts within the shelter, ensuring maximum utilization of valuable human resources for various tasks.
  • Contribute to the continuous improvement of shelter operations by participating in staff meetings and offering feedback on policies and procedures.
  • Keep animals healthy and socialized by providing regular exercises and walks.
  • Provide excellent customer service to visitors, promptly answering questions to enhance satisfaction.
  • Provide compassionate care to animals to improve adoption readiness.
  • Helped with intake of newly surrendered animals, providing food, water and medical attention.
  • Responded promptly to emergencies within the facility, coordinating appropriate interventions as necessary for crisis resolution.
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Monitored animals for behavioral problems and signs of health issues.
  • Prepared and administered medications and treatments as prescribed by veterinarian. Maintained detailed and accurate medical and behavioral records using shelter software.

Shift Lead/Store Opener

Fitness One
01.2022 - 04.2023
  • Opened and prepared the gym independently each morning to ensure smooth operations and a satisfactory guest experience.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Acted as the main point of contact for morning staff and gym members, resolved issues, and maintained a positive environment.
  • Demonstrated consistent reliability and leadership in a high-responsibility, fast paced environment.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Store Associate

BLK MKT Arkansas
08.2019 - 01.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Updated social media to promote the store.

Store Associate

Walmart
08.2018 - 08.2019
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

General Studies

University of Arkansas
Fayetteville, AR

General Studies

NorthWest Arkansas Community College
Bentonville, AR

Skills

  • Strong oral communication skills
  • Knowledgeable in animal welfare standards
  • Adaptability in challenging situations
  • Empathetic relationship building
  • Demonstrated leadership skills
  • Achievement-focused and proactive
  • Reliable professional commitment
  • Receptive to continuous learning

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Preparing for National Physique Competition in October 2025 which requires discipline and a drive for success
  • Experimenting with different creative mediums, like wood and canvas to expand skills and techniques I have created artwork for years and have sold several pieces
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate

Timeline

Shelter Attendant

City of Fayetteville
05.2023 - Current

Shift Lead/Store Opener

Fitness One
01.2022 - 04.2023

Store Associate

BLK MKT Arkansas
08.2019 - 01.2022

Store Associate

Walmart
08.2018 - 08.2019

General Studies

University of Arkansas

General Studies

NorthWest Arkansas Community College

Similar Profiles

CREATE PROFILE