Keli Roeser
Coeur d'Alene,ID
Summary
Dynamic customer service professional with over seven years of experience in cashiering, office management, and file clerking. Expertise in efficiently handling cash transactions, resolving customer complaints, and delivering comprehensive product and service information. Proven proficiency in Microsoft Office, order entry, and various computer applications enhances operational efficiency and customer satisfaction. Committed to fostering positive relationships and creating a welcoming environment for all clients.
Overview
15
15
years of professional experience
Work History
Caregiver, Special Needs
Ambitions of Idaho
Coeur D'Alene, ID
06.2025 - Current
- Developed individualized care plans for clients with diverse special needs.
- Provided personal assistance with daily living activities to enhance client independence.
- Monitored and documented client progress, adjusting care strategies as necessary.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Trained and mentored new caregivers on best practices in special needs support.
- Advocated for clients' rights, ensuring access to necessary resources and services.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
Cashier/Customer Service Representative
Lowes Home Improvment
Coeur D'Alene, ID
02.2024 - 07.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy and compliance with company policies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Maintained cleanliness and organization of checkout area to improve customer experience.
Cashier
Rogers Ice Cream & Burgers
Coeur d’Alene, ID
07.2023 - 10.2023
- Processed customer payments by cash, card, or voucher.
- Stocked and replenished inventory and supplies
- Took and prepared food orders according to customer preferences.
- Maintained store cleanliness and sanitation standards.
Cashier/Customer Service
Walgreens
Coeur d’Alene, ID
12.2022 - 05.2023
- Operated cash register and handled cash transactions.
- Stocked and organized merchandise on shelves and displays.
- Assisted customers with finding products, answering questions, and checking out
Cashier/Customer Service
Saint Vincent DePaul
Coeur d’Alene, ID
09.2021 - 10.2022
- Handled cash transactions and issued receipts.
- Stocked and priced merchandise in the store
- Provided friendly and courteous service to customers and donors.
Cashier/Customer Service
Super One Foods
Coeur d’Alene, ID
06.2020 - 10.2020
- Received payment by cash, check, credit cards, or vouchers.
- Assisted customers by providing information and resolving their complaints.
- Requested information or assistance using paging systems.
Customer Service Representative
Target
Coeur d’Alene, ID
05.2016 - 03.2017
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Checked to ensure that appropriate changes were made to resolve customers’ problems.
- Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compared disputed merchandise with original requisitions and information from invoices and prepared invoices for returned goods.
Office Manager
Symetra Life Insurance
Bellevue, WA
06.2013 - 08.2015
- Hired, trained, and evaluated personnel.
- Planned and prepared work schedules and assigned employees to specific duties.
- Attended company meetings to exchange product information and coordinate work activities with other departments.
- Provided staff with assistance in performing difficult or complicated duties.
File Clerk
Safeco Life Insurance
Redmond, WA
09.2011 - 06.2013
- Tracked materials removed from files to ensure that borrowed files were returned.
- Kept records of materials filed or removed, using logbooks or computers.
Education
Some College -
Valencia Community College
Orlando, FLSkills
- Cash management
- Customer service expertise
- Effective communication
- Proficient in Microsoft Office
- Order processing
- Proficient in computer applications
- Empathetic communication
- Effective time management
- Senior care support
- Proficient problem-solving
Timeline
Caregiver, Special Needs
Ambitions of Idaho
06.2025 - Current
Cashier/Customer Service Representative
Lowes Home Improvment
02.2024 - 07.2024
Cashier
Rogers Ice Cream & Burgers
07.2023 - 10.2023
Cashier/Customer Service
Walgreens
12.2022 - 05.2023
Cashier/Customer Service
Saint Vincent DePaul
09.2021 - 10.2022
Cashier/Customer Service
Super One Foods
06.2020 - 10.2020
Customer Service Representative
Target
05.2016 - 03.2017
Office Manager
Symetra Life Insurance
06.2013 - 08.2015
File Clerk
Safeco Life Insurance
09.2011 - 06.2013
Some College -
Valencia Community College