Keli Soulter
Woodworth,LA
Summary
Dedicated professional experienced in meeting organizational needs through consistent and organized practices. Delivered exceptional customer service and improved satisfaction by effectively addressing concerns and adapting to new challenges. Focused on enhancing brand reputation and driving positive outcomes.
Overview
18
18
years of professional experience
Work History
Special Education Paraprofessional
RPSB
Alexandria, LA
08.2019 - 09.2023
- Provided one-on-one assistance to students with diverse learning needs.
- Assisted teachers in implementing individualized education plans for students.
- Supported classroom management by maintaining a positive learning environment.
- Facilitated communication between students and educators during lessons.
- Monitored student progress, providing timely observations to teaching staff to inform instructional strategies.
- Adapted instructional materials for various learning styles and abilities.
- Collaborated with therapists to support student development goals.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Implemented behavior management strategies designed by special education staff members.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Assisted with transitioning students between activities throughout the day.
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
- Managed class of special education students in absence of lead teacher.
- Organized instructional materials for use in the classroom setting.
- Communicated affirmatively and promoted positive attitudes with every student.
- Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Maintained records of student progress and communicated results to parents and other school personnel.
- Facilitated collaborative meetings with teachers, administrators, and parents to discuss student progress and development.
- Promoted better behavior by implementing modification strategies. with modification and positive reinforcement techniques.
Data Processing Clerk
RPSB
Glenmora, Louisiana
03.2012 - 05.2017
- Processed large volumes of data using specialized software tools.
- Maintained accurate records and documentation for data integrity.
- Collaborated with team members to streamline workflows and improve efficiency.
- Reviewed and verified data entries to ensure consistency and accuracy.
- Handled confidential information with care and compliance protocols.
- Resolved discrepancies in data through thorough investigation and correction.
- Operated and maintained data processing and peripheral equipment and called in outside technical support for specialized service.
- Prepared reports based on processed data for management review.
- Analyzed customer purchasing trends to identify potential sales opportunities.
- Performed data entry from paper, electronic files or other sources into computer system.
- Maintained detailed records of all inventory transactions.
- Verified data accuracy and completeness against source documents.
- Scanned documents and uploaded them onto the company's database system.
- Generated financial reports on a regular basis for management review.
- Compared online data with source documents and made corrections or consulted information sources when errors were found.
- Trained new employees on proper data entry techniques and procedures.
- Provided support during audits by gathering required documents for review.
- Monitored incoming emails related to customer service issues.
- Resolved discrepancies between physical count of stock and computer-generated reports.
- Assisted customers with inquiries related to their accounts via telephone or email correspondence.
- Prepared reports summarizing customer feedback regarding product quality.
- Performed daily audit runs for various system applications and made adjustments or reported anomalies.
- Analyzed online data for overall completeness and entered additional data required.
- Developed expertise on various data applications and trained other company personnel on use of applications.
- Entered alphanumeric codes to update and maintain databases.
- Managed filing systems, both manual and electronic, containing confidential client information.
- Observed system operations and confirmed proper function with particular reference to system messages and system performance.
- Identified, corrected, and reported data entry errors.
- Compiled data from source documents prior to data entry.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Analyzed and processed current data records to provide detailed reports.
- Maintained data entry requirements by following data program techniques and procedures.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Translated written documentation and notes into emails and other types of correspondence.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Screened and regularly answered calls to provide assistance to important clients.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
Call Center Representative
Startek USA
Alexandria, AL
05.2005 - 09.2006
- Managed high-volume inbound calls to address customer inquiries and concerns.
- Provided accurate product information to enhance customer understanding and satisfaction.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Documented call details using CRM software for tracking and follow-up purposes.
- Collaborated with team members to streamline call handling processes and improve efficiency.
- Maintained a professional demeanor while assisting diverse customers in various situations.
Dental Assistant
Dr. Brasher
Alexandria, AL
05.2006 - 12.2007
- Assisted in patient preparation and comfort during dental procedures.
- Maintained sterilization of instruments and adherence to safety protocols.
- Managed scheduling and coordination of patient appointments efficiently.
- Educated patients on post-treatment care and oral hygiene practices.
- Supported the dentist during procedures by anticipating needs and providing tools.
- Updated patient records with treatment information and medical history accurately.
- Collaborated with the dental team to enhance workflow and communication.
- Operated dental equipment and technology for various clinical tasks effectively.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Education
Liberty Baptist Academy
Oakdale, LASome College (No Degree) - Education
LSUA
Alexandria , LASkills
- Instructional material adaptation
- Progress monitoring
- Assistive technology
- Small group support
- Emotional regulation
- Emotional support
- Functional communication
- Time management
- Attention to detail
- Problem solving
- Conflict resolution
- Emotional regulation
- Activity management
- Confidential data handling
- Report generation
- Assistive technology
References
References available upon request.
Timeline
Special Education Paraprofessional
RPSB
08.2019 - 09.2023
Data Processing Clerk
RPSB
03.2012 - 05.2017
Dental Assistant
Dr. Brasher
05.2006 - 12.2007
Call Center Representative
Startek USA
05.2005 - 09.2006
Liberty Baptist Academy
Some College (No Degree) - Education
LSUA