Kelijah Frett
Sephora
Houston,TX
8
years of professional experience
Energetic leader skilled in coaching and developing teams to excel in a fast-paced retail environment. Committed to driving sales performance and enhancing customer satisfaction through effective problem-solving and collaborative teamwork.
Work History
Sales and Service Lead
2 Years 6 Months- Led and coached a team of 10+ Beauty Advisors to deliver exceptional, personalized client experiences while consistently exceeding sales goals.
- Directly oversaw daily sales & service metrics to identify opportunities & implement strategies that contributed to a 10–15% increase in sales performance.
- Maintained a dynamic presence on a high-volume sales floor, supporting 25+ clients daily while optimizing client engagement, team coverage & product availability to deliver an elevating customer experience.
- Handled complex customer concerns & escalations with professionalism & empathy resulting in positive resolutions protecting the client relationship.
- Supported inventory management, cash operations, opening/closing procedures, and overall store execution while maintaining 98%+ accuracy and operational standards.
Customer Service Specialist
3 Years 3 Months- Resolved 90% of customer issues on the first interaction through active listening & clear communication.
- Assisted an average of 50+ customers daily with orders, returns/refunds & product inquiries while maintaining a 95%+ customer satisfaction rating.
- Managed 40–60 customer interactions daily, prioritizing complex issues & achieving 98% accuracy.
- Collaborated with internal teams to address escalated concerns, improving resolution times by 15–20%.
- Focused on customer experience while achieving 95% of monthly performance & productivity goals.
Sales Supervisor
1 Year 11 Months- Partnered with 10–15 associates, coaching & motivating staff to achieve monthly sales goals exceeding 100%.
- Analyzed sales techniques & customer engagement that contributed to a 20% improvement in team sales performance.
- Delivered personalized customer experiences to 75+ customers per shift that helped drove a 15% increase in customer engagement.
- Maintained polished, visually engaging sales floor across 5 departments, ensuring compliance with merchandising & brand presentation standards.
- Supported opening & closing procedures, cash management, inventory & daily operations while maintaining 98%+ accuracy in cash & inventory-related tasks.
Education
Bachelor of Science - Hospitality Management
Skills
Client Relationship Builder
Solution-Oriented Professional
Energetic Leader
Collaborative Team Player
Exceptional Communicator
Timeline
Sales and Service Lead
Sephora
03.2024 - CurrentRead More
Customer Service Specialist
Amazon
11.2020 - 02.2024Read More
Sales Supervisor
Forever 21
03.2018 - 02.2020Read More
University of Central Florida
Bachelor of Science from Hospitality Management
Read More
Customer Obsession
Customer Obsession award recognized my commitment to going above and beyond in delivering exceptional customer experiences. It was awarded for consistently exceeding customer service standards and demonstrating a customer-first mindset in my daily work.