Kelil Hersho
Kirkland
Summary
Experienced driver with strong skills in GPS navigation, vehicle inspection, and customer service. Committed to ensuring passenger safety and satisfaction while optimizing routes for efficiency.
Overview
5
5
years of professional experience
Work History
driver
Uber Driver
Kirkland
02.2021 - 12.2025
- Navigated city streets efficiently to transport passengers safely.
- Communicated with riders to confirm pickup and drop-off locations.
- Maintained vehicle cleanliness and ensured proper functioning of all systems.
- Followed traffic laws and regulations to guarantee passenger safety.
- Utilized GPS technology for optimal route planning and navigation assistance.
- Managed passenger interactions professionally and courteously during rides.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Collaborated with the Uber app for seamless ride scheduling and payment processing.
- Documented daily mileage, gas, and other data.
- Delivered packages to customers in a timely and efficient manner.
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Maintained accurate logs of vehicle inspections and repair status.
- Saved fuel by leveraging GPS to identify faster routes.
Flat Rate Technician
roba garage
Seattle
06.2023 - 07.2023
- Diagnosed vehicle issues using advanced diagnostic tools and systems.
- Performed routine maintenance and repairs on various vehicle types effectively.
- Collaborated with team members to enhance service efficiency and workflow.
- Maintained cleanliness and organization in repair areas for safety compliance.
- Communicated technical information clearly to customers regarding repairs needed.
- Worked closely with management team members to ensure proper scheduling of jobs throughout the day.
Valet
TownePlace Suites by Marriott
Redmond
11.2021 - 11.2022
- Parked vehicles safely and efficiently for hotel guests.
- Managed vehicle keys and maintained organized key storage system.
- Assisted guests with luggage and provided exceptional customer service.
- Monitored parking area to ensure guest vehicles remained secure and accessible.
- Coordinated with front desk staff to streamline guest arrivals and departures.
- Kept parking area clean and free of obstructions for smooth operations.
- Responded promptly to guest inquiries and resolved concerns effectively.
- Collaborated with team members to enhance overall guest experience consistently.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Performed miscellaneous job-related duties as assigned by supervisor.
- Informed guests of location of hotel reception, concierge and lounges.
- Followed company policies related to guest satisfaction standards and procedures.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Attended staff meetings as required by management.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
- Assisted customers with their luggage to and from their vehicles.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Cleaned interior and exterior of vehicles while parked at facility.
Education
High School Diploma -
Adama University
Ethiopia07-2011
Skills
- GPS navigation
- Vehicle inspection
- Route optimization
- Safety compliance
- Ride scheduling
- Customer service
- Vehicle maintenance
- Defensive driving
Timeline
Flat Rate Technician
roba garage
06.2023 - 07.2023
Valet
TownePlace Suites by Marriott
11.2021 - 11.2022
driver
Uber Driver
02.2021 - 12.2025
High School Diploma -
Adama University