Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

KELINSIA HARRIS

Jordan,MN

Summary

Experienced non-medical Care Provider offering one year of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Caregiver

Self Employed Services
Minneapolis, MN
02.2022 - Current
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Customer Service Representative

Beacon Hill Group
Blaine, MN
02.2018 - 12.2021
  • Updated account information to maintain customer records.

Cleaning Supervisor

Melissa’s Cleaning Company
Brooklyn Park, MN
05.2015 - 01.2018
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Customer Service Representative

Performtel
Hopkins, MN
08.2011 - 03.2015
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Tracked customer service cases and updated service software with customer information.

Education

High School Diploma -

Apollo High School
Saint Cloud, MN
05.2010

Skills

  • ADLs Assistance
  • Client Requirements
  • Time Management
  • Verbal and Written Communication Skills
  • Strong Ethics
  • Active Listening
  • Microsoft Windows
  • Livechat Messaging
  • Customer Service

Certification

  • PCA - Personal Care Aide
  • CNA - Certified Nursing Assistant

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Caregiver

Self Employed Services
02.2022 - Current

Customer Service Representative

Beacon Hill Group
02.2018 - 12.2021

Cleaning Supervisor

Melissa’s Cleaning Company
05.2015 - 01.2018

Customer Service Representative

Performtel
08.2011 - 03.2015

High School Diploma -

Apollo High School
KELINSIA HARRIS