Kelise Cobb
Douglasville
Summary
Dynamic trainer with a proven track record at Dairy Queen Grill & Chill, specializing in developing impactful training materials and enhancing team performance. Skilled in onboarding and feedback implementation, I fostered a collaborative environment that improved service delivery and productivity. Adept in inventory management and committed to exceptional customer service. I plan to take my skills and professionalism to the next level with a professional and well managed Business such as yourse.
Overview
3
3
years of professional experience
Work History
Trainer
Dairy Queen Grill & Chill
Villa Rica, GA
10.2024 - Current
- Developed training materials for new employees to ensure understanding of operational procedures.
- Conducted hands-on training sessions to enhance team members' service delivery and product knowledge.
- Assisted in onboarding processes, facilitating smooth transitions for new staff into roles.
- Implemented feedback mechanisms to assess training effectiveness and improve future sessions.
- Monitored employee performance during training, providing constructive guidance for improvement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Bakery
Self Employed
Douglasville, GA
01.2024 - 05.2025
- Developed diverse pastry recipes to enhance product variety and customer satisfaction.
- Managed inventory, ensuring optimal stock levels of ingredients and supplies for daily operations.
- Operated commercial baking equipment, adhering to safety and efficiency protocols during production.
- Trained new bakers on techniques, processes, and best practices to maintain quality standards.
- Implemented time-saving methods in dough preparation, improving workflow efficiency during peak hours.
- Established a social media presence to promote products and engage with local community effectively.
- Produced consistently high-quality baked goods for customers.
Cashier
Zaxbys
Hiram, GA
05.2023 - 10.2023
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted in maintaining clean and organized service areas to enhance customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed cash drawer, ensuring accuracy during shifts and performing end-of-day reconciliations.
- Monitored inventory levels and communicated restocking needs to management proactively.
- Addressed customer needs and made product recommendations to increase sales.
Education
Current - Marketing
South Paulding High
Douglasville, GA05.2026
Skills
Training material development
Hands-on training
Onboarding facilitation
Feedback implementation
Performance monitoring
Inventory management
Workflow efficiency improvement
Social media promotion
Customer transaction processing
Clean service areas
Team collaboration
Inventory communication
First aid
Feedback delivery
Timeline
Trainer
Dairy Queen Grill & Chill
10.2024 - Current
Bakery
Self Employed
01.2024 - 05.2025
Cashier
Zaxbys
05.2023 - 10.2023
Current - Marketing
South Paulding High