Kelise Winters
Fairfield,CA
Summary
Fast learner with experience in customer service in the veterinary field. Proficient in active listening and communication. Motivated and willing to learn. Committed to prioritizing patient care.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
New All Creatures Veterinary Hospital
Vallejo, CA
03.2026 - Current
- Resolved clients' complaints and concerns with care and empathy, boosting customer satisfaction and improving their experience with the clinic
- Processed financial transactions and guided clients through payment options, enhancing their experience and convenience
- Facilitated communication between veterinarians (and veterinary technicians) and clients
- Responded to clients' inquiries regarding care for their pets
- Coordinated appointment scheduling to optimize client flow and service delivery
- Utilized veterinary software to document communication with clients and maintain patient records
- Developed knowledge of medications, vaccinations, and various procedures (including surgeries) to accurately and clearly provide information to clients about their pets' care
- Followed up with clients about their pets' condition after leaving the clinic to ensure that all concerns were addressed
- Trained and supported new hires, facilitating their successful integration into the team and fostering a collaborative environment
Education
High School Diploma -
St. Patrick-St. Vincent Catholic High School
Vallejo, CA05.2026
Bachelor of Science - Veterinary Science
University of Nevada, Reno
Reno, NV05.2030
Skills
- Growth mindset
- Active listening
- Critical thinking
- Customer service
- Relationship building
- Transaction management
- Communication
Timeline
Customer Service Representative
New All Creatures Veterinary Hospital
03.2026 - Current
Bachelor of Science - Veterinary Science
University of Nevada, Reno
High School Diploma -
St. Patrick-St. Vincent Catholic High School