Summary
Overview
Work History
Education
Skills
Timeline
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Julianna Coutard

Summary

Driven and goal-oriented, I always strive to deliver the best performance. I demonstrate strong skills in self management, problem-solving, critical thinking, and communication. I graduated early, showcasing dedication and commitment to excellence. I consistently exceed expectations through a proactive approach and a keen attention to detail. I am a reliable, dependable, and punctual worker. I take pride in showing up and taking care of my responsibilities. I tend to be very passionate with my work/task. I always make an effort to make sure my work is beyond satisfactory.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Cumberland Farms
12.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Crew Member

Jersey Mike's Subs
03.2024 - 02.2025
  • Worked front counter and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Pantry Cook

Squid Lips
07.2022 - 06.2023
  • Ensured timely preparation of all pantry items, allowing for efficient plating during peak service hours.
  • Sustained a well-organized workspace enabling efficient multitasking while maintaining high quality standards.
  • Supported kitchen staff during high-volume service periods, contributing to team success and customer satisfaction.
  • Prepared a variety of cold appetizers, salads, and desserts according to established recipes and guest preferences.
  • Maintained a clean and sanitary work environment, adhering to strict food safety guidelines.
  • Cleaned and sanitized pantry station at end of shift.
  • Maintained a strong focus on quality control, ensuring all dishes were visually appealing and met the high standards of the establishment.
  • Contributed to a positive workplace atmosphere through effective communication and teamwork with colleagues.

Crew Member

McDonald's
11.2021 - 08.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

High School Diploma -

Sebastian River High School
Sebastian, FL
05-2023

Skills

  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Growth mindset
  • Multifunctional
  • Adaptability
  • Problem Solving
  • Punctuality
  • Dependable
  • Time management

Timeline

Customer Service Representative

Cumberland Farms
12.2024 - Current

Crew Member

Jersey Mike's Subs
03.2024 - 02.2025

Pantry Cook

Squid Lips
07.2022 - 06.2023

Crew Member

McDonald's
11.2021 - 08.2022

High School Diploma -

Sebastian River High School
Julianna Coutard