Julianna Coutard
Summary
Driven and goal-oriented, I always strive to deliver the best performance. I demonstrate strong skills in self management, problem-solving, critical thinking, and communication. I graduated early, showcasing dedication and commitment to excellence. I consistently exceed expectations through a proactive approach and a keen attention to detail. I am a reliable, dependable, and punctual worker. I take pride in showing up and taking care of my responsibilities. I tend to be very passionate with my work/task. I always make an effort to make sure my work is beyond satisfactory.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cumberland Farms
12.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Crew Member
Jersey Mike's Subs
03.2024 - 02.2025
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Pantry Cook
Squid Lips
07.2022 - 06.2023
- Ensured timely preparation of all pantry items, allowing for efficient plating during peak service hours.
- Sustained a well-organized workspace enabling efficient multitasking while maintaining high quality standards.
- Supported kitchen staff during high-volume service periods, contributing to team success and customer satisfaction.
- Prepared a variety of cold appetizers, salads, and desserts according to established recipes and guest preferences.
- Maintained a clean and sanitary work environment, adhering to strict food safety guidelines.
- Cleaned and sanitized pantry station at end of shift.
- Maintained a strong focus on quality control, ensuring all dishes were visually appealing and met the high standards of the establishment.
- Contributed to a positive workplace atmosphere through effective communication and teamwork with colleagues.
Crew Member
McDonald's
11.2021 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Sebastian River High School
Sebastian, FL05-2023
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Growth mindset
- Multifunctional
- Adaptability
- Problem Solving
- Punctuality
- Dependable
- Time management
Timeline
Customer Service Representative
Cumberland Farms
12.2024 - Current
Crew Member
Jersey Mike's Subs
03.2024 - 02.2025
Pantry Cook
Squid Lips
07.2022 - 06.2023
Crew Member
McDonald's
11.2021 - 08.2022
High School Diploma -
Sebastian River High School
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