Summary
Overview
Work History
Education
Skills
Timeline
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Ke'lisha Kelly

Lauderhill,Florida

Summary

Polite and professional worker successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. I am a friendly and focused worker with lots of customer service experience.

Overview

2
2
years of professional experience

Work History

Call Center Agent

Teleperformance USA
04.2023 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about their debit card for Bank of America fraud servicing.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

General Sales Associate

Target
04.2022 - 05.2023
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Worked around the store in general merchandising, fulfillment, cashier, style associate, drive up, and even grocery
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Associate

Crocs
11.2021 - 01.2023
  • Helped customers pick out the best pair of crocs along with the perfect amount of charms to personalize their clogs.
  • Worked as a cashiers to help see croc shine and give customers the best experience while they check out.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

No Degree - Physical Therapy Assistant

Broward College
Fort Lauderdale, FL
12.2026

High School Diploma -

Boyd H. Anderson High School
Lauderdale Lakes, FL
06.2021

Skills

  • Quality Assurance
  • Billing Adjustments and Refunds
  • Process Transactions
  • Information Updates
  • Answering Questions
  • Issue and Complaint Resolution
  • Call Control Skills
  • Understanding Customer Needs
  • Problem-Solving Skills
  • Fast Learner
  • Great listener
  • Thorough

Timeline

Call Center Agent

Teleperformance USA
04.2023 - 07.2023

General Sales Associate

Target
04.2022 - 05.2023

Sales Associate

Crocs
11.2021 - 01.2023

No Degree - Physical Therapy Assistant

Broward College

High School Diploma -

Boyd H. Anderson High School

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Ke'lisha Kelly