KELISHA LANGEN
Indianapolis,IN
Summary
Accomplished Certified Trainer at White Castle, adept in soft skills training and improvement planning. Elevated staff productivity and trainee satisfaction through innovative materials and hands-on activities. Excelled in team management at Popeyes, enhancing customer service and resolving conflicts. Proven track record in fostering professional development and implementing learning strategies.
Overview
6
6
years of professional experience
Work History
Certified Trainer
White Castle
Indianapolis, USA
06.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Maintained organization of documents, materials, and equipment.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
Picker Packer
Amazon
Indianapolis, Indiana
02.2024 - 08.2024
- Operated warehouse machinery such as forklifts to move materials within the facility.
- Assisted in unloading delivery trucks when necessary using pallet jacks or hand carts.
- Labeled packages accurately with destination addresses for shipping purposes.
- Receiving and putting away inventory
- Retrieving items for customer orders
Sales Associate
Rainbow Clothing Store
Indianapolis, USA
11.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Manager
Popeyes Louisiana Kitchen
Carmel, USA
10.2021 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Blender
Dairy Queen Grill & Chill
Carmel, USA
08.2020 - 03.2021
- Blended ice cream shakes.
- Cleaned and organized station.
Education
High School Diploma -
Options Charter School
Westfield, INSkills
- Improvement plans
- Soft skills training
- Improvement planning
- Feedback collection
- Learning strategy
Timeline
Certified Trainer
White Castle
06.2024 - Current
Picker Packer
Amazon
02.2024 - 08.2024
Sales Associate
Rainbow Clothing Store
11.2023 - 04.2024
Manager
Popeyes Louisiana Kitchen
10.2021 - 04.2023
Blender
Dairy Queen Grill & Chill
08.2020 - 03.2021
High School Diploma -
Options Charter School