Kelita Delgado
Jacksonville
Summary
Solid background caring for diverse animals. Devoted to maintaining health and well-being. Meets diverse needs by closely observing animals and coordinating with owners or supervisors to optimize plans.
Overview
20
20
years of professional experience
2004
2004
years of post-secondary education
Work History
Animal Caretaker/ Veterinarian Assistant
Los Angeles Animal Care and Control
Downey
07.2005 - 09.2025
- Provided daily care for animals in shelter environment.
- Maintained cleanliness and hygiene of animal habitats and facilities.
- Assisted in the feeding and health monitoring of various animals.
- Assisted in data entry tasks using office software and databases.
- Maintained organized filing systems to ensure easy document retrieval.
- Communicated effectively with staff to facilitate smooth workflow operations.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Entered data into computer systems using keyboarding skills.
- Scanned documents into electronic files for secure storage and retrieval.
- Performed data entry tasks utilizing 10-key numeric pad skills.
- Proofread documents for accuracy prior to submission or distribution.
- Assisted with special projects as requested by senior management personnel.
- Organized and maintained filing systems for data storage and retrieval purposes.
- Created databases in order to store customer contact information.
- Provided administrative support to management personnel.
- Processed customer orders according to established procedures.
- Answered telephones, responded to inquiries from clients or vendors and took messages as necessary.
- Converted paper documents into digital files and added documents into database systems.
- Revised documents to improve information accuracy, diction and formatting.
- Utilized fax machines, copiers and scanners to upload and send documents.
- Complied with security policies and kept information confidential.
- Assisted veterinarians during examinations and procedures for various animal species.
- Maintained cleanliness and organization of treatment areas and animal housing facilities.
- Communicated with pet owners about care instructions and treatment plans effectively.
- Monitored animal behavior and reported changes to veterinary staff promptly.
- Administered medications and vaccinations as directed by veterinary professionals.
- Prepared surgical instruments and assisted in surgery setup and cleanup processes.
- Recorded patient information accurately in electronic health records system regularly.
- Educated clients on pet health, nutrition, and preventive care practices consistently.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted veterinarians in examining animals.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Dispensed medications orally or topically as directed by veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Maintained accurate medical records of all patients.
- Obtained information and history from clients to maintain medical charts.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Provided emotional support to pet owners during difficult times.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Ensured that cages were kept clean at all times.
- Released patients to owners with care directions from veterinary staff.
- Provided detailed patient care instructions to pet owners.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Trained new veterinary staff on office procedures and requirements.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Recorded patient food and water intake and output levels on a daily basis.
- Documented and tracked treatment activities.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Attended regular continuing education courses related to veterinary medicine.
- Responded promptly to emergency calls after hours.
- Sterilized and maintained veterinary care instruments and equipment.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
- Clipped animals' claws and polished teeth to maintain hygiene.
- Delivered emergency first aid to sick or injured animals.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high call volumes while maintaining professionalism and composure in all interactions.
- Utilized call center software to document customer interactions accurately and efficiently.
- Collaborated with team members to share best practices and improve service delivery.
- Assisted in training new representatives on procedures and system navigation techniques.
- Escalated complex issues to supervisors for further assistance and resolution strategies.
- Maintained up-to-date knowledge of products, services, and promotions to assist customers effectively.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Educated visitors and staff on proper animal care and handling.
- Trained animals in behavioral compliance or other special routines or commands.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Education
Leuzinger High School
Hawthorne, CASkills
- Animal handling
- Surgical assistance
- Medical recordkeeping
- Data entry
- Surgery preparation
- Medication administration
- Teamwork and collaboration
- Multitasking Abilities
- Effective communication
- Animal welfare laws
- Animal Shelter Operations
- Team collaboration
- Species care protocols
- Customer service
- Communication skills
- Emergency response
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Animal Caretaker/ Veterinarian Assistant
Los Angeles Animal Care and Control
07.2005 - 09.2025
Leuzinger High School