Kellan Flowers
Bend,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Goody's Chocolates And Ice Cream
06.2023 - 01.2024
- Maintained a clean and welcoming environment for guests, contributing to a positive experience
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and working in a timely manner.
- Performed opening and closing duties diligently, ensuring the store was ready for optimal operations each day.
- made carmel corn between serving customers
- put together orders for the other stores
- packaged chocolates and ice creams
- operated the register
Athletic Front Desk
Bend Golf & Country Club
05.2022 - 04.2023
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Managed high call volume with telephone etiquette, resulting in positive feedback from guests.
- Resolved guest complaints promptly
- checked ph balance of the pool and hot tub regularly, as well as adding chemicals to the water to properly balance the levels
- laundry, especially pool towels
Education
GED -
Caldera High School
Bend, OR06.2025
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- Cash handling proficiency
- Professional Appearance
- Order Taking
- Greeting guests
- Social Perceptiveness
- Guest Relations
- Customer Service
tennis, golf
i enjoy playing tennis and golf during my free time
Timeline
Front of House Employee
Goody's Chocolates And Ice Cream
06.2023 - 01.2024
Athletic Front Desk
Bend Golf & Country Club
05.2022 - 04.2023
GED -
Caldera High School
Similar Profiles
Xristian PearsonXristian Pearson
Assistant Manager at Goody's Chocolates And Ice CreamAssistant Manager at Goody's Chocolates And Ice Cream
Jade RockJade Rock
Sales Associate at Kilwins Chocolates & Ice CreamSales Associate at Kilwins Chocolates & Ice Cream
Rose MillerRose Miller
Counter Staff Member at Kilwin's Chocolates & Ice CreamCounter Staff Member at Kilwin's Chocolates & Ice Cream