Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Kellan Phillips

Wake Forest,NC

Summary

Compassionate professional in Environmental Services known for high productivity, efficiency in task completion, and exceptional customer service. Looking to start my career in Animal Services, by safely handling and capturing animals, effectively communicating with the public regarding animal control issues, and maintaining detailed records of activities. Excel at problem-solving, empathy, and teamwork to ensure both community safety and animal welfare.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Plans & Permits Technician

Wake County Government
Raleigh, NC
05.2023 - Current
  • Provided technical support services to customers via phone or email communication.
  • Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
  • Assisted with permit applications for new construction projects.
  • Coordinated with contractors, engineers, and other stakeholders involved in the permitting process.

CUSTOMER EXPERIENCE CONSULTANT

CARMAX
01.2018 - Current
  • Conducted test drives for prospective buyers.
  • Created detailed reports of daily sales activities for management review.
  • Resolved customer concerns using expert communication and conflict management skills.
  • Answering customer questions using extensive company and product knowledge.
  • Worked in a high-volume call center during tax season, taking 20-30 inbound calls and making 15-20 outbound follow-up calls daily.

ASSISTANT TO PRESIDENT AND PROJECT MANAGERS

ATLANTIC CORPORATE CONTRACTING
01.2015 - 01.2018
  • Observed and assisted the President, who had over 40 years' experience in commercial construction.
  • Conducted site visits to inspect construction projects and ensure compliance with building codes and regulations.
  • Monitored progress of construction projects to ensure completion within the set time frame and budget.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.

BELL SERVICES/DISPATCH

WALT DISNEY WORLD
01.2017
  • Used tracking systems to locate guest luggage
  • Escorted incoming guests to rooms
  • Supported local tourism with skilled promotion of area restaurants and entertainment venues.

Kennel Volunteer

Oak Ridge Veterinary Hospital
Oak Ridge, North Carolina
05.2013 - 08.2013
  • Maintained a clean environment for all animals living in the kennel by sanitizing cages and kennels between uses.
  • Ensured safety protocols were followed at all times when handling animals or interacting with visitors and staff members while they are interacting with the animals.
  • Provided emotional support to scared or anxious pets through positive reinforcement techniques such as petting, talking softly.

Education

HIGH SCHOOL DIPLOMA -

DALTON L. MCMICHAEL HIGH SCHOOL
05.2015

Some College (No Degree) - General College

LOUISBURG COLLEGE

Skills

  • Truck loading and unloading
  • Works Well Under Pressure
  • Active Listening
  • Communication
  • Customer Service
  • Problem Solving
  • Attention to Detail
  • Cash Management Systems
  • Microsoft Office Tools
  • Workload Management
  • Physical Strength
  • Job Site Safety
  • Punctual and Reliable
  • Hand-Eye Coordination

Certification

  • NC Notary Public expires 4/8/2029

Accomplishments

  • Certificate of Appreciation from County Manager David Ellis

Affiliations

  • WakeUP! Committee Member
  • WakeUP! Subcultural Awareness Committee Member

Timeline

Plans & Permits Technician

Wake County Government
05.2023 - Current

CUSTOMER EXPERIENCE CONSULTANT

CARMAX
01.2018 - Current

BELL SERVICES/DISPATCH

WALT DISNEY WORLD
01.2017

ASSISTANT TO PRESIDENT AND PROJECT MANAGERS

ATLANTIC CORPORATE CONTRACTING
01.2015 - 01.2018

Kennel Volunteer

Oak Ridge Veterinary Hospital
05.2013 - 08.2013

HIGH SCHOOL DIPLOMA -

DALTON L. MCMICHAEL HIGH SCHOOL

Some College (No Degree) - General College

LOUISBURG COLLEGE

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