Kelle Killman
Customer/Client Service
Oklahoma City,OK
Summary
Adept at managing high-stress situations and resolving customer disputes with empathy, as demonstrated during my tenure at Advanced Call Center Technologies. My background includes enhancing customer loyalty through exceptional service and maintaining meticulous accuracy in financial transactions. Skilled in time management and service excellence, I consistently achieved high customer ratings and fostered positive relationships.
Diligent [Desired Position] seeking new opportunities with background in rideshare driving. Proven ability to ensure safe and timely transportation for passengers while delivering excellent customer service. Demonstrated effective route planning and adaptability in dynamic environments.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Rides Share Driver
Independent Contractor for Uber and Lyft
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Customer Service Representative/ Remote
Advanced Call Center Technologies Johnson City
04.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Cashier
Lowes Home Improvement
05.2020 - 09.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Legal Secretary
Dunlap Law Firm
05.2016 - 06.2018
- Welcomed Clients
- Answering calls, taking messages and handling correspondence.
- Set appointments and docketed court appearances.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Create and maintain legal files.
Cashier
Green Acres Market
09.2015 - 08.2016
- Helped customers complete purchases and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers..
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Legal Secretary
Carpenter Law Firm
01.2004 - 05.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated a 6 line phone system, answering calls promptly and directing incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
GED -
Western Heights School District
Oklahoma City, OK05-1996
Skills
- Time Management
- Effective Navigation Techniques
- Service Excellence
Certification
Paralegal Certification
Awards
Awarded cashier of the month, the year and the region. Also, honored by the CEO for a job well done.
Timeline
Customer Service Representative/ Remote
Advanced Call Center Technologies Johnson City
04.2022 - 12.2023
Cashier
Lowes Home Improvement
05.2020 - 09.2022
Legal Secretary
Dunlap Law Firm
05.2016 - 06.2018
Cashier
Green Acres Market
09.2015 - 08.2016
Legal Secretary
Carpenter Law Firm
01.2004 - 05.2006
Rides Share Driver
Independent Contractor for Uber and Lyft
GED -
Western Heights School District
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