Kelle Sokolosky
Las Vegas,Nevada
Summary
Eager to take on new challenges and pursue opportunities for professional advancement. Knowledgeable Desired Position with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences. As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
35
35
years of professional experience
Work History
Customer Service Associate
SIMPLY SCUBA
06.2022 - Current
- Provides information and guidance on scuba diving equipment, courses, and services offered by the shop
- Answers phone calls and responds to emails to address customer inquiries and concerns
- Processes sales transactions, including handling payments and issuing receipts
- Assists customers with diving equipment fittings, rentals, and repairs
- Assists with the preparation of diving equipment such as filling and performing quality checks on tanks
- Maintains a clean and organized store environment
- Handles customer complaints and resolving issues in a timely and satisfactory manner
- Keeps track of inventory levels and restocks products as needed
- Promotes and sells diving products and services to customers
- Stays knowledgeable about scuba diving trends, equipment advancements, and safety protocols to provide accurate information to customers
Independent Contractor
CREES STUDIOS
02.2020 - 03.2022
- Assists with the building and assembling of props and materials such as cutting material, sanding, painting and riveting
- Maintains inventory of props and materials and keeps track of expenses related to purchases
- Assists with set-up and breakdown of props and materials on studio shoots or events
- Ensures that all props and materials are handled and stored properly to prevent damage or loss
- Communicates with the studio team to provide updates on the status of props and materials
- Follows safety guidelines and protocols when working with props and materials to ensure a safe working environment
Independent Contractor (On-Call)
APWI
03.2018 - 01.2020
- Serves as a fire watch during the remodeling of the Planet Hollywood stage
- Assists in the delivery of materials, relocation of machinery, painting, sanding, and performing various other tasks as required
- Communicates effectively with the production team and other performers
- Adheres to any contractual agreements and obligations set forth by APWI and Planet Hollywood Stage
Travel Agent
PRESTIGE TRAVEL
01.2012 - 12.2012
- Assists clients in planning and booking their travel arrangements, including flights, accommodations, transportation, and activities
- Provides personalized recommendations and advice to clients based on their preferences and budget
- Researches and stays up to date on travel trends, destinations, and deals
- Handles booking and reservation processes, including processing payments and issuing tickets
- Communicates with clients before, during, and after their trip to ensure a smooth and enjoyable travel experience
- Resolves any issues or concerns that may arise during travel, such as flight delays or cancellations
- Builds and maintains relationships with clients to encourage repeat business and referrals
- Collaborates with other team members and travel suppliers to ensure excellent customer service and satisfaction
- Keeps accurate records of client information, bookings, and transactions
- Participates in training and professional development opportunities to enhance knowledge and skills in the travel industry
Guest Services Team Member
VIRGIN AMERICA
01.2010 - 12.2011
- Assists passengers at check-in counters and boarding gates
- Provides information and assistance to passengers regarding flight schedules, boarding procedures, and other travel-related inquiries
- Handles passenger check-in, boarding, and ticketing processes efficiently and accurately
- Resolves customer inquiries, complaints, and issues in a timely and professional manner
- Assists passengers with special needs or requests, such as wheelchair assistance or dietary requirements
- Ensures a smooth and seamless travel experience for passengers by providing exceptional customer service
- Collaborates with other team members to ensure efficient and effective operations at the airport
- Maintains a clean and organized work area and adheres to safety and security procedures
- Upholds Virgin Airlines' brand standards and values in all interactions with passengers
- Continuously strives to improve customer satisfaction and loyalty through personalized service and attention to detail
- Trained in the World Tracer system
Customer Service Representative
MIDWEST AIRLINES
01.2007 - 12.2010
- Greets customers and provides assistance with ticketing, check-in, and baggage services
- Answers customer inquiries and provides information about flight schedules, fares, and policies
- Assists customers with booking or changing flights, upgrading seats, and processing payments
- Resolves customer complaints and issues related to flight delays, cancellations, or lost luggage
- Ensures compliance with airline security regulations and assisting customers with the check-in process
- Collaborates with other airline staff to coordinate passenger services and ensure a smooth travel experience
- Handles administrative tasks such as completing paperwork, updating passenger records, and processing refunds or compensation requests
- Provides exceptional customer service to enhance the overall travel experience and promote customer satisfaction
- Trained and performed actions in the Sabre System
Cashier
SHORTLINE EXPRESS
01.2004 - 12.2005
- Greets customers in a friendly and professional manner
- Rings up purchases accurately and efficiently using a cash register or POS system
- Handles cash, credit card, and other forms of payment transactions
- Bags and packages purchased items for customers
- Provides excellent customer service by answering questions, resolving complaints, and assisting with returns or exchanges
- Keeps the checkout area clean and organized
- Stocks shelves and replenishes merchandise as needed
- Met with merchandisers and ordered items needed
- Balances cash drawers at the end of each shift
- Follows company policies and procedures regarding cash handling and customer service
- Collaborates with other team members to ensure smooth operations and a positive shopping experience for customers
Cocktail Waitress (On-Call)
BOULDER STATION CASINO
01.2003 - 12.2004
- Takes and delivers drink orders to customers on the casino floor or at the bar
- Provides excellent customer service, engages with guests, and ensures their needs are met
- Maintains a clean and organized work area
- Checks identification to verifies legal drinking age
- Handles cash transactions and processes payments accurately
- Monitors guest alcohol consumption and ensures responsible service
- Communicates effectively with other staff members and management
- Follows all casino policies and procedures related to serving alcohol
- Assists with other tasks as needed, such as restocking supplies or assisting with special events
Bartender
GOLD RUSH CASINO
01.2001 - 12.2002
- Makes and serves drinks to customers
- Paid-out casino jackpots
- Maintains a clean working area
- Greets customers and takes drink orders
- Mixed and serves alcoholic and non-alcoholic beverages
- Handles cash and credit card transactions
- Keeps the bar area clean and organized
- Checks identification to verifies legal drinking age
- Monitors customer behavior and ensures responsible alcohol consumption
- Restocks bar supplies and inventory
- Cleans and maintains bar equipment
- Creates and serves specialty cocktails
- Provides excellent customer service and engages with patrons
Relief Bartender
RAINBOW CLUB AND CASINO
01.2001 - 12.2001
- Sets up the bar for service, including stocking supplies and ensuring cleanliness
- Greets customers and taking drink orders
- Mixed and serves drinks according to recipes and customer preferences
- Fills cocktail waitress orders
- Handles cash and credit card transactions
- Monitors customer behavior and made adjustments as necessary
- Maintains a clean and organized bar area throughout the shift
- Communicates with other staff members to ensure smooth service
- Follows all safety and sanitation guidelines
- Assists with closing duties, such as cleaning and restocking the bar
- Provides excellent customer service and ensuring a positive experience for all patrons
- Paid-out casino jackpots
Flight Attendant
SOUTHWEST AIRLINES
01.1990 - 12.1995
- Ensures the safety and security of passengers during the flight
- Conducts pre-flight safety demonstrations and providing safety instructions to passengers
- Assists passengers with boarding and disembarking from the aircraft
- Serves food, beverages, and other amenities to passengers during the flight
- Responds to passenger requests and inquiries during the flight
- Monitors and manages the cabin environment, including temperature, lighting, and airflow
- Administers first aid and provides assistance to passengers in case of medical emergencies
- Maintains cleanliness and orderliness in the cabin throughout the flight
- Collaborates with the flight crew to ensure a smooth and efficient flight operation
- Adheres to all safety protocols and regulations set by the airline and aviation authorities
Education
High School Diploma - Cosmetology
06.1987
Nevada State Cosmetology License - Cosmetology
08.1987
Certificate - Airline Prep
09.1989
*Learned all aspects of Computer Operations, Human Relations, Itinerary Planning, Airline Operations, Sales Techniques,
Ticketing, Agency Operations, and Inflight Procedures.
Skills
- Collaborative team player with a strong ability to foster positive group dynamics
- Proven leadership skills, capable of motivating others to achieve shared goals
- Committed to delivering exceptional customer service in all situations
- Recognized for honesty, approachability, and outstanding communication skills
Timeline
Customer Service Associate - SIMPLY SCUBA
06.2022 - Current
Independent Contractor - CREES STUDIOS
02.2020 - 03.2022
Independent Contractor (On-Call) - APWI
03.2018 - 01.2020
Travel Agent - PRESTIGE TRAVEL
01.2012 - 12.2012
Guest Services Team Member - VIRGIN AMERICA
01.2010 - 12.2011
Customer Service Representative - MIDWEST AIRLINES
01.2007 - 12.2010
Cashier - SHORTLINE EXPRESS
01.2004 - 12.2005
Cocktail Waitress (On-Call) - BOULDER STATION CASINO
01.2003 - 12.2004
Bartender - GOLD RUSH CASINO
01.2001 - 12.2002
Relief Bartender - RAINBOW CLUB AND CASINO
01.2001 - 12.2001
Flight Attendant - SOUTHWEST AIRLINES
01.1990 - 12.1995
Southern Nevada Vocational Technical Center - High School Diploma, Cosmetology
ABC Beauty School - Nevada State Cosmetology License , Cosmetology
TAP Educational Center - Certificate, Airline Prep
References
Available upon request.
Similar Profiles
Linda LewisLinda Lewis
Master Scuba Diver Trainer/Emergency First Responder Trainer at Breezeways Bubbles Scuba LLCMaster Scuba Diver Trainer/Emergency First Responder Trainer at Breezeways Bubbles Scuba LLC
James CampbellJames Campbell
Store Manager at Oceanside Scuba and SwimStore Manager at Oceanside Scuba and Swim
RENARDO NEELYRENARDO NEELY
NAUI DIVE MASTER /Marine Boat Captain at NEIL WATSON BIMINI SCUBA CENTERNAUI DIVE MASTER /Marine Boat Captain at NEIL WATSON BIMINI SCUBA CENTER
AARON W. BAUERAARON W. BAUER
District Sales Manager at Tommy HilfigerDistrict Sales Manager at Tommy Hilfiger
Bryan Wilcox Jr.Bryan Wilcox Jr.
Monitor at Las Vegas Municipal PoolMonitor at Las Vegas Municipal Pool