Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelleigh Bryant

Pasco,WA

Summary

Dedicated Travel Consultant with 35 years of experience. Flexible and focused team player. Offering a strong work ethic and a motivated, service-driven personality.

Overview

14
14
years of professional experience

Work History

Online Care Agent

BCD Travel
Pasco, WA
08.2010 - Current
  • Booked flights, reserved hotels and set up ground transportation for individual travelers.
  • Contacted airlines, hotels, transportation companies and other service providers to resolve problems.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Responded immediately to clients’ questions, issues, and complaints and found effective solutions when required.
  • Addressed client inquiries and resolved issues and complaints in a timely manner.
  • Asked open-ended questions to best understand client needs and determine the best travel offerings.

Education

Travel Industry

International Air and Hospitality Academy
Vancouver, WA
1989

Skills

  • Reservations processing
  • Issue resolution
  • Cancellation policies
  • Proficient in Sabre, Apollo, Worldspan, and Amadeus
  • Resourceful
  • Problem resolution
  • Data entry documentation
  • Expense reporting
  • Strong problem solver
  • Customer relations

Timeline

Online Care Agent

BCD Travel
08.2010 - Current

Travel Industry

International Air and Hospitality Academy

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Kelleigh Bryant