Summary
Overview
Work History
Education
Skills
Accomplishments
Activities
Timeline
Generic

Kellen Cordova

Boise

Summary

I am an experienced leader with strong background in managing complex projects, and achieving strategic objectives. I excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. I am an invaluable asset to any team and am capable of putting the goals of the larger group before my own. I am competent under pressure and will be a positive force in any role or position I am given the opportunity to perform.

Overview

12
12
years of professional experience

Work History

Project Coordinator

To Be Magnetic
01.2019 - Current
  • Assist the logistics manager in recording revenue & relevant data
  • Provide customer support via the Intercom chat platform
  • Assists with reaching out to potential podcast guests and research
  • Records viewing statistics on an episode by episode basis
  • Manages some social media accounts for the company
  • Established strong relationships with members through proactive communication efforts, building trust and loyalty over time.
  • Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
  • Implemented process improvements that led to faster response times for resolving member issues or complaints.
  • Identified trends in member feedback, enabling targeted improvements to programs and services offered.
  • Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
  • Played a key role in the successful launch of new member-focused initiatives that led to increased engagement and satisfaction scores among participants.

Emergency Dispatcher

Stanislaus County Regional 911
01.2017 - 01.2019
  • Receive and screen complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center;
  • Procures accurate and timely information needed to classify and dispatch user agencies;
  • Classifies complaint types and enters data into the computer aided dispatch system;
  • Determines appropriate response and course of action in accordance with established policy, procedures and codes;
  • Dispatches personnel and resources by phone, computer, and/or radio communications equipment;
  • Provides information to field units, the public, and other agencies;
  • Monitors field units and emergency systems;
  • Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system.

Records Assistant

Stanislaus County Sheriff's Department
05.2016 - 04.2017
  • Ensured data protection by adhering to proper confidentiality procedures when managing sensitive records.
  • Categorized and scanned old case files for long term storage
  • Assisted with fingerprinting for CCW and new hire purposes
  • Coordinated storage of current case files and maintained a coherent environment for officers in need of case files.
  • Assisted with records requests and file retrieval

Sheriff Explorer

Stanislaus County Sheriff’s Department
01.2013 - 01.2017
  • Explorers are required to attend regularly scheduled meetings as directed by the Explorer Program Coordinator. These mandatory meetings are typically held on the weekends, twice a month, at the Sheriff's Department on Hackett Road. There is a six (6) month probationary period for all new Explorers accepted into the program.
  • I have had the opportunity to learn in a wide range of interactive environments including patrol operations, investigation, custody facilities, records/technology, and administrative services.
  • Explorers are given the chance to work side-by-side with a full time Deputy Sheriff while on patrol.
  • There are also many interesting and exciting special units with their own unique responsibilities. Explorers who have learned the basics and earn a position of responsibility often become involved in training and response by the following highly specialized units: DIVE & SWIFT WATER RESCUE TEAM, SPECIALIZED WEAPONS AND TACTICS TEAM, CANINE UNIT, MOUNTED POSSE UNIT, CORONER'S OFFICE, AIR SUPPORT UNIT, HONOR GUARD, IDENTIFICATION & CRIME SCENE INVESTIGATION UNIT.

Education

No Degree - Math For Transfer

Modesto Junior College
Modesto, CA
05-2028

Diploma - forensic biotechnology

Enochs High School
05.2016

Skills

  • Follow written and oral instructions
  • Learn rules and regulations
  • Analyze situations
  • Speak clearly and concisely
  • Spell correctly
  • Function under pressure
  • Type accurately
  • Operate computerized equipment
  • Read maps
  • Monitor CRT screens & various radio channels simultaneously
  • Use a headset
  • Independently competent
  • Sit for long periods
  • Use and care of job-related equipment
  • Problem-solving
  • Detail-oriented

Accomplishments

  • Developed and refined various processes in order to ensure proper customer relationships
  • Successfully coordinated resources for various high risk calls including but not limited to search and rescue deployments, active shooter, officer involved shootings, officer emergencies (1199), county wide fugitive searches, kidnappings, pursuits, and hostage situations
  • Multiple accomodations for high risk calls for service
  • Managed high value projects and coordinated with partner companies to ensure efficiency and completion
  • Assisted and managed public speaking tours as well as various other community outreach events
  • Successful implementation of new technologies and efficiency processes with a goal of saving revenue

Activities

  • Volunteered as a camp counselor responsible for nine kids for a four day span, leading hikes and ensuring timely attendance to classes
  • Led multiple details including large scale security events as an explorer, patrolling venues and assigning tasks to other explorers
  • Enjoy hiking and backpacking in free time

Timeline

Project Coordinator

To Be Magnetic
01.2019 - Current

Emergency Dispatcher

Stanislaus County Regional 911
01.2017 - 01.2019

Records Assistant

Stanislaus County Sheriff's Department
05.2016 - 04.2017

Sheriff Explorer

Stanislaus County Sheriff’s Department
01.2013 - 01.2017

No Degree - Math For Transfer

Modesto Junior College

Diploma - forensic biotechnology

Enochs High School

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