Kellen Frickel
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Starbucks Coffeehouse Company
Patience
01.2021 - 10.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Fleet Feet
Mark King
01.2022 - Current
- Participated in ongoing training sessions to stay current on fashion trends and improve product knowledge.
- Proactively addressed potential issues related to inventory or merchandise quality before they became bigger problems.
- Resolved customer complaints with professionalism and empathy, finding solutions that met their needs while adhering to company policies.
- Utilized social media platforms to showcase new arrivals and promote upcoming sales, attracting new customers to the store.
- Processed customer transactions efficiently, handling cash and credit card payments accurately and securely.
Door Dash
DoorDash
11.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Cedar Ridge Highschool
Round Rock, TX05.2022
No Degree - Business Marketing
Western Colorado University
Gunnison, CO05.2026
No Degree - Business Marketing
Tarleton State University
Stephenville, TX05.2026
Skills
- First Aid/CPR
- Customer Relations
- Good Telephone Etiquette
- Espresso Machine Operation
- Coffee Expertise
- Excel Certified
- Proficient in typing: 110 wpm
- Data Visualization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- 4 year NHS member
- 4 year Honor Roll
- Redesigned coffee menu for improved readability.
- Resolved product issue through consumer testing.
Certification
- Microsoft Certified (Word, Excel, Outlook, Office, Powerpoint, Access, Onenote)
Timeline
Door Dash
DoorDash
11.2023 - Current
Fleet Feet
Mark King
01.2022 - Current
Starbucks Coffeehouse Company
Patience
01.2021 - 10.2021
High School Diploma -
Cedar Ridge Highschool
No Degree - Business Marketing
Western Colorado University
No Degree - Business Marketing
Tarleton State University