Kellen Heim
Ogden,UT
Summary
Positions in past and current employment have given me extensive skills in customer service, building quick relationships with people, troubleshooting, and leadership. I have ample knowledge in a wide variety of technology, along with the willingness and eagerness to learn more.
Overview
12
12
years of professional experience
Work History
Biomedical Technician
Fresenius Medical Care NA
01.2023 - Current
- Managed scheduling of multiple facilities and patients' needs for daily tasks, while handling emergent requests throughout the day.
- Inspected, tested and calibrated medical equipment before installing.
- Diagnosed cause of problems and completed repairs.
- Documented service and repair procedures accurately and completely and submitted monthly reports to manager.
User Support Specialist
Weber School District
08.2020 - 01.2023
- Support and assist users in a variety of technical troubleshooting remotely including: computer hardware, software, and mobile device issues.
- Managed and distributed over 1500 Apple devices for the district.
- Headed the support of the districts 2 factor authentication system
- Developed training materials and procedures, and trained users on proper use of the hardware and software changes being implemented.
Lead Installer
Commercial Kitchen Supply
06.2011 - 08.2020
- Displayed exemplary customer service, while leading a team of 1-4 members to deliver completed projects on time with the building of a wise range of kitchen equipment.
- Managed multiple job sites on a given day to ensure all tasks were completed on time.
Education
Google IT Support Certified
01.2022
High School Diploma -
Northridge High School
Layton, UT05.2008
Skills
- Attention to Detail
- Technical Troubleshooting
- Customer Service
- Multitasking and Prioritization
- Strong Interpersonal Skills
References
- Spencer Okey 801.668.6590
- Jared Ganske 801.430.2910
- Keith Eubank 801.243.1456
Timeline
Biomedical Technician
Fresenius Medical Care NA
01.2023 - Current
User Support Specialist
Weber School District
08.2020 - 01.2023
Lead Installer
Commercial Kitchen Supply
06.2011 - 08.2020
Google IT Support Certified
High School Diploma -
Northridge High School
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