Kellen Howard
Santa Ana,CA
Summary
I'm a hard worker when it comes to my job and I take pride in being someone you can rely on. I know my work well so whenever there is a problem I usually know how to fix it. Despite this I also value knowing when to ask for help and work as a team. I like to keep the workplace light with as little stress as possible for getting the job done.
Overview
3
3
years of professional experience
Work History
Server
Shin-sen-gumi Restaurant Group
Irvine, CA
07.2018 - 08.2019
- I can fully run a patio section on my own. This includes working gas lamps, a fireplace, up to 10-15 tables at a time. All while bussing, food running, and serving. I can confidently say that considering it took position advancement to get there.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Filled condiments and napkin containers during slack periods.
- Prepared drinks according to standard recipes.
- Cleaned tables and chairs to prepare dining area for next customers.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and confirmed complete orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Greeted guests and provided menus.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared checks, itemizing total meal costs and taxes.
- Trained new employees to perform duties.
- Understands restaurant work flow.
Food Runner
Claim Jumper
Costa Mesa, CA
01.2020 - 12.2021
- Offered insight into menu items to answer customer questions.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Assisted in training new staff members on restaurant operations and procedures.
- Stocked service stations with ice, napkins and straws.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Effectively multitasked within fast-paced environment.
- Organized food orders and ensured accuracy of items served to customers.
- Collaborated with management team on ways to improve service levels within the restaurant.
- Ran food properly and within a timely manner.
Education
High School Diploma -
Portola High
IrvineSkills
- Order Management
- Guest Engagement
- Safe Food Handling
- Table Bussing
- Suggestive Selling
- Performance Improvement
Dreams
As I've continued to grow as an adult, I've experienced good and bad sides to the world. The more I understand the bad sides to us the less I want in being the same. My dream goal is to become an officer in the Navy. What's more important to me than achieving a dream is not the dream, but why. I want to be a good and at that the best possible man I can be. I want to have impact, a lifetime of building character along doing something I think I'd love.
Timeline
Food Runner
Claim Jumper
01.2020 - 12.2021
Server
Shin-sen-gumi Restaurant Group
07.2018 - 08.2019
High School Diploma -
Portola High
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