Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Kellen Scritchfield

Mount Wolf,PA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Service Coordinator

Banfield Pet Hospital
Mechanicsburg, PA
02.2024 - Current
  • Efficiently managed appointment scheduling for pet owners through incoming calls
  • Communicated with pet parents to provide post-operative updates and address any concerns regarding their pets' recovery.
  • Proactively engaged with pet owners seeking our online services outside regular hours to explore further treatment options
  • Scheduled appointments by reaching out to pet parents to remind them about services their pets may need.

Dog Trainer

Petco
York, PA
06.2023 - 12.2023
  • Collaborate with pet owners to enhance obedience training for their dogs, promoting a closer family connection.
  • Developed strategic class schedules to maximize the chances of enrollment for prospecting families.
  • Developed customized training programs for individual clients.

Sales Associate

Boot Barn
York, PA
11.2022 - 12.2022
  • Assisted customers in selecting appropriate western wear and accessories based on their preferences.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Server

Texas Roadhouse
York, PA
10.2021 - 03.2022
  • Demonstrated excellent customer service skills by creating a memorable experience for guests, resulting in high satisfaction ratings.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.

Education

Lancaster Empire Beauty School
02.2020

Dallastown Area High School
06.2017

Skills

  • Proficient in Microsoft Office
  • Schedule Management
  • Customer Support
  • Outbound Calling
  • Complaint Handling
  • Client Relations
  • Dog Training
  • Dog Handling
  • Used basic POS systems
  • Management (Less than 1 year)
  • Sales
  • Guest services
  • Hospitality
  • Typing
  • Cash register
  • Veterinary experience
  • Computer skills

Certification

  • Cosmetology State Board Licensure
  • ServSafe Food

Affiliations

  • Family Dog Training
  • Train my own pet for Service Training
  • Photography
  • Videography
  • Editing Video Footage

References

References available upon request.

Timeline

Client Service Coordinator

Banfield Pet Hospital
02.2024 - Current

Dog Trainer

Petco
06.2023 - 12.2023

Sales Associate

Boot Barn
11.2022 - 12.2022

Server

Texas Roadhouse
10.2021 - 03.2022

Lancaster Empire Beauty School

Dallastown Area High School

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Kellen Scritchfield