Kellen Southwell
Holland,MI
Summary
Organized and dependable IT professional with hands on experience with basic Cerner Command Language (CCL) and Discern Analytics. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with a focus on analytical and critical thinking skills.
Overview
18
18
years of professional experience
Work History
Analyst II, IT
Holland Hospital
Holland, MI
03.2024 - Current
- Analyze system performance to identify areas for improvement and implement solutions.
- Develop recommendations for efficient processes, including custom solutions, tailoring technical specifications to meet client's unique needs.
- Design and document registration rules to optimize and manipulate end user workflow.
- Utilize basic CCL to develop and maintain worklists, ensuring accurate and organized task management to meet client's workflow.
- Continually investigate and research new processes and workflows to increase client's efficiency.
- Established and updated order compendiums to support efficient clinical service delivery.
- Collaborate with cross-functional teams to provide IT support and service delivery.
Manager, Rehab Business Operations
Holland Hospital
Holland, MI
05.2023 - 03.2024
- Streamlined workflows by identifying bottlenecks in existing systems to proactively address these challenges through appropriate solutions and implementation.
- Cerner subject matter expert in revenue cycle and clinical systems for administrative and clinical teams.
- Facilitated orientation and training for new staff members in scheduling registration and EHR technology to ensure effective setup and utilization.
- Coached employees through day-to-day work and complex problems.
- Cross-trained employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Supervising Coordinator, Rehab Business Operations
Holland Hospital
Holland, MI
07.2020 - 05.2023
- Managed project timelines for successful completion, ensuring milestones and deadlines were met.
- Improved team productivity, for work from home and in person teams, with regular communication and fostering a collaborative work environment.
- Performed data queries in Discern Analytics 2.0, generated reports, and produced tracking documents.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Strategy and Operations Analyst, Rehab
Holland Hospital
Holland, MI
08.2019 - 07.2020
- Assessed operational performance to identify areas for improvement.
- Supported team members to maintain productive caseloads.
- Analyzed department metrics to inform decision making with department leadership.
- Investigated and resolved issues, conducted queries to assist with problem resolution.
Education Facilitator, Rehab
Holland Hospital
Holland, MI
08.2018 - 08.2019
- Subject matter expert for scheduling, registration, and documentation systems used by clinical and administrative teams.
- Assisted with build design, testing, and training for implementation of revenue cycle technology.
- Consulted with internal and external resources to leverage EHR capabilities to meet clinical and administrative needs.
- Developed training for effective learning outcomes and increased engagement.
- Trained staff in scheduling, registration, and revenue systems.
Customer Service Scheduler, Rehab
Holland Hospital
Holland, MI
04.2014 - 08.2019
- High level of experience in scheduling and registration systems.
- Adapted quickly to changing circumstances, revising schedules as needed based on provider availability or patient requests.
- Enhanced customer satisfaction by efficiently scheduling service appointments and addressing inquiries.
Rehabilitation Services Technician
Holland Hospital
Holland, MI
10.2008 - 04.2014
- Assisted in the administration of therapeutic modalities, including ultrasound, electrical stimulation, and heat/cold therapy for pain relief and improved function.
- Ensured compliance with all facility policies, procedures, and safety guidelines while working closely with patients during rehab activities.
Education
Master of Science - Health Services Administration
Central Michigan University
Mount Pleasant, MIBachelor of Science - Health Professions
Grand Valley State University
Allendale, MISkills
- Discern Visual Explorer
- Discern Analytics 20
- Cerner Command Language (CCL) - Basic Proficiency
- SAP Business Objects
- Cerner Scheduling
- Cerner Registration
- Strategic Planning
- Data Analysis
- Problem Solving
- Operations Management
- Critical Thinking
- Process Improvement
- Effective Communication
- Microsoft Excel
Timeline
Analyst II, IT
Holland Hospital
03.2024 - Current
Manager, Rehab Business Operations
Holland Hospital
05.2023 - 03.2024
Supervising Coordinator, Rehab Business Operations
Holland Hospital
07.2020 - 05.2023
Strategy and Operations Analyst, Rehab
Holland Hospital
08.2019 - 07.2020
Education Facilitator, Rehab
Holland Hospital
08.2018 - 08.2019
Customer Service Scheduler, Rehab
Holland Hospital
04.2014 - 08.2019
Rehabilitation Services Technician
Holland Hospital
10.2008 - 04.2014
Bachelor of Science - Health Professions
Grand Valley State University
Master of Science - Health Services Administration
Central Michigan University