Keller Hammer

KALAMAZOO

Summary

Dynamic golf professional with a proven track record at Kalamazoo Country Club, recognized as Caddie of the Year four times. Expert in customer service and conflict resolution, adept at enhancing golfer experiences through effective communication and meticulous equipment maintenance. Committed to delivering exceptional service while ensuring safety and operational excellence.

Overview

years of professional experience

Work History

Golf Cart Attendant

Greenleaf Hospitality Group

Kalamazoo

01.2024 - Current

Delivered exceptional customer service while assisting patrons with inquiries.
Conducted thorough pre-rental inspections to ensure golf carts operated effectively.
Resolved customer conflicts professionally to maintain a positive environment.
Provided management with regular updates on facility operations and performance.
Greeted customers and clarified golf cart rental policies with precision.
Managed simultaneous tasks while prioritizing quality service delivery.
Inspected returned golf carts for damages and missing components before restocking.
Monitored customer usage, offering assistance as required.

Golf Caddy

Kalamazoo Country Club

Kalamazoo

03.2021 - Current

Achieved recognition as Caddie of the Year four times and Rookie of the Year once.
Received over twenty letters of recommendation from individuals with a combined net worth exceeding two billion dollars.
Conducted comprehensive pre-round briefings detailing course layout, yardage, and hazards.
Recorded accurate scorecards for each golfer to ensure precise tracking of performance.
Assisted golfers in locating lost balls in challenging terrains and water hazards.
Maintained caddie equipment, including bags, towels, and tees, ensuring readiness for each round.
Performed light maintenance tasks around clubhouse, including sweeping walkways and raking bunkers.
Coordinated with golfers and course staff to enhance overall experience during rounds.

Education

High School Diploma -

Homeschool

Kalamazoo, MI

05-2025

Skills

Customer service
Equipment maintenance
Conflict resolution
Safety inspections

Team collaboration
Inventory management
Reading the Room

Affiliations

Varsity Basketball Captain
Entrepreneur
Golf

Timeline