Kelley Cabrices
6 Knights Peak, San Antonio
Summary
Experienced Community Health Services Representative with a demonstrated history of endorsing health initiatives and advocating for underserved populations. Skilled in community outreach, program development, and fostering strong relationships with stakeholders.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Operations Assistant
Superior Finishes of SA LLC
Canyon Lake, TX
06.2025 - Current
- Assisted in daily operations, ensuring smooth workflow and timely completion of tasks.
- Coordinated schedules and meetings for operational staff, enhancing team communication.
- Managed inventory records using tracking software, improving accuracy of stock levels.
- Supported data entry and documentation processes, maintaining organized records for audits.
Community Health Services Representative 1
Centene, Superior Health Services
San Antonio, TX
2014 - 2024
- Conducted health education workshops for community members on various topics.
- Collaborated with healthcare providers to ensure quality and efficient care delivery.
- Managed caseload of diverse clients, facilitating connections to vital resources and services.
- Conducted health risk assessments to determine patient needs.
- Provided referrals to social services for underserved populations in need of support.
- Collaborated with local entities to address healthcare needs of underserved communities.
- Created and distributed educational materials on topics such as nutrition and exercise.
- Conducted health education initiatives to increase awareness of preventive health care.
- Implemented quality initiatives to improve patient outcomes.
- Collaborated with healthcare providers to address healthcare needs of underserved communities.
- Educated patients on self-care strategies, including blood glucose monitoring and medication management.
- Documented treatment outcomes to track patient progress and adjust treatment plans.
- Conducted regular visits to patients for medical assessments and care coordination.
- Maintained detailed documentation of patient visits and assistance provided.
- Assessed blind sites to locate suitable venues for health care education.
Customer Service Representative
Centene, Superior Health Services
San Antonio, TX
2013 - 2014
- Processed customer inquiries through phone, email, and chat with professionalism and efficiency.
- Handled customer complaints and issues with diplomacy and problem-solving skills.
- Provided guidance and clarification on health insurance policy coverage and benefits.
- Educated customers on health insurance options to assist in informed decision-making.
- Managed and resolved customer inquiries and complaints in a professional and empathetic manner.
- Utilized online systems and problem-solving skills to assist customers with insurance inquiries.
- Managed high call volume while maintaining positive rapport with customers.
- Demonstrated knowledge of insurance policies and procedures to provide accurate information.
Phone Survey Conductor
Sociological Research Analysts
San Antonio, TX
2009 - 2013
- Conducted phone surveys for market research, achieving high response rates and accurate data collection.
- Demonstrated strong communication skills while interacting with survey participants.
- Utilized strategic questioning techniques to gather accurate and insightful data.
- Analyzed and implemented data collection strategies to improve survey outcomes.
- Managed and documented survey data with accuracy and attention to detail.
- Achieved a high-volume call rate while maintaining a friendly and professional demeanor.
Makeup Artist/Sales Associate
Macy's
San Antonio, TX
2006 - 2009
- Proficient in makeup application and product selection to meet customer needs.
- Provided exceptional customer service, building strong relationships and repeat business.
- Utilized exceptional communication skills to effectively convey product features and benefits to customers.
Education
GED -
St. Philips College
San Antonio, TX05.2005
Skills
- Health education
- Relationship building
- Problem solving
- Strong communication
- Attention to detail
- Excellent organizer
- Problem-solving
- Data analysis
- Multitasking
Certification
Community Health Worker
LANGUAGES
English | Advanced
Spanish | Advanced
Timeline
Operations Assistant
Superior Finishes of SA LLC
06.2025 - Current
Community Health Services Representative 1
Centene, Superior Health Services
2014 - 2024
Customer Service Representative
Centene, Superior Health Services
2013 - 2014
Phone Survey Conductor
Sociological Research Analysts
2009 - 2013
Makeup Artist/Sales Associate
Macy's
2006 - 2009
GED -
St. Philips College