Tamara Izzo
Grand Rapids,MI
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
12
12
years of professional experience
Work History
Operations Manager
MVP Athletic Clubs | Work-Space
11.2020 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Created and led 8-10 events per year
Health Coach
Noom, Inc.
10.2020 - 10.2022
- Coached clients in a group and 1-1 setting, averaging 800-1000 clients each quarter
- Onboarded 50-75 new clients per month
- Used empathetic skills and motivational interviewing skills to empower clients to make change
- Used cognitive behavior therapy to alter the mindset and create change
- Successfully aided clients in their weight loss and other health goals
- Retained above-average metrics each quarter
- Built meaningful connections and rapport with clients and team.
Operations Manager
Youth Fitness Programs, MVP Athletic Clubs
10.2018 - 11.2021
- Maintained a quality team of 50-75 people by recruiting, hiring, training, and coaching as needed
- Maintained proper budgets, timekeeping, and employee relations
- Scheduled and directed staff meetings
- Developed, planned, and maintained various youth programs including, but not limited to, summer camp, seasonal camps, and special events
- Increased team culture and decreased turnover
- Aided in marketing and sales.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Assistant Manager
Youth Programs, Michigan Athletic Club
09.2011 - 09.2016
- Maintained a quality team of 15-20 people by recruiting, hiring, training, evaluating, and coaching as needed
- Increased yearly revenue by 50%
- Scheduled and led special events for clientele, 2-3 events per week
- Managed the department's schedule and employee relations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Science - Dietetics | Nutrition
Michigan State University
East Lansing, MISkills
- Operations Management
- People Management
- Health Education
- Community Health
- Health Coaching
- Human Resources
- Project Management
- Analytical Skills
- Project Development
- Motivational Interviewing
Timeline
Operations Manager
MVP Athletic Clubs | Work-Space
11.2020 - Current
Health Coach
Noom, Inc.
10.2020 - 10.2022
Operations Manager
Youth Fitness Programs, MVP Athletic Clubs
10.2018 - 11.2021
Assistant Manager
Youth Programs, Michigan Athletic Club
09.2011 - 09.2016
Bachelor of Science - Dietetics | Nutrition
Michigan State University
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