Kelley Coffey
Oklahoma City,OK
Summary
Results-driven Branch and Operations Manager with nearly 20 years of management experience spanning branch operations, logistics, supply chain, warehouse management, inventory control, sales, and customer service. Proven record of leading high-volume operations, developing teams of 6–8 associates, and driving substantial business growth. Helped grow annual branch sales from approximately $2 million to $9 million while managing approximately $1.5 million in local inventory. Hands-on leader known for operational accountability, process improvement, cross-functional collaboration, and a strong commitment to customer satisfaction.
Overview
19
19
years of professional experience
Work History
Branch Manager
Professional Flooring Supply
05.2010 - Current
- Manage daily operations for a high-volume branch and lead a team of 6–8 associates, overseeing customer service, order fulfillment, warehouse operations, inventory, safety, audits, and overall operational performance.
- Helped drive annual branch sales growth from approximately $4 million in 2010 to $9 million in 2026, representing a 250% increase in business volume.
- Manage approximately $1.5 million in local inventory, maintaining inventory accuracy, product availability, proper handling, and efficient warehouse organization.
- Frequently assume Technical Sales and Account Management responsibilities, supporting customer relationships, product requirements, and sales opportunities as business needs require.
- Ensure accurate, timely product delivery while maintaining high standards of customer satisfaction and service.
- Partner with Account Managers, Credit, Purchasing, and Regional Operations leadership to resolve customer concerns, credit disputes, service failures, and inventory requirements.
- Oversee warehouse activities including order pulling and verification, cycle counts, inter-branch transfers, inventory organization, and proper product handling.
- Coordinate purchasing and inventory planning to maintain an appropriate product mix and support changing customer demand.
- Support hiring, onboarding, associate development, performance management, and termination processes while building an accountable, customer-focused team.
- Conduct weekly and monthly safety meetings and reinforce safe work practices throughout branch and warehouse operations.
- Prepare for and participate in operational audits, ensuring compliance with company policies, procedures, and operating standards.
- Maintain showroom presentation and branch standards while balancing customer expectations, operational efficiency, inventory availability, and company objectives.
Assistant Store Manager
U.S. Cellular Wireless
06.2007 - 05.2010
- Supported daily store operations, sales performance, customer service, inventory control, and team management in a high-volume wireless retail environment.
- Assisted in leading associates toward sales and customer-service objectives.
- Coached and developed team members to improve product knowledge, sales performance, and customer experience.
- Assisted with inventory management, merchandising, operational procedures, and maintenance of store standards.
- Resolved customer concerns and supported the team in delivering a positive customer experience.
- Assisted the Store Manager with staffing, scheduling, training, and day-to-day operational responsibilities.
Education
Logistics and Supply Chain Management
University of Oklahoma
Norman, OK01-2002
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Capitol Hill High School
Oklahoma City, OK01-1996
Skills
- Branch & Operations Management
- Warehouse Operations
- Order Fulfillment & Distribution
- Team Leadership & Development
- Inventory Management & Control
- Sales & Business Development
- Logistics & Supply Chain Operations
- Purchasing & Inventory Planning
- Customer Service & Relationship Management
- Audits & Operational Controls
- Problem Solving & Conflict Resolution
- Performance Management
- Safety & Compliance
- Cross-Functional Collaboration
- Process & Workflow Improvement
SELECTED CAREER HIGHLIGHTS
- 16+ years leading branch operations
- Nearly 20 years of management experience
- Grew annual branch sales from $2M to $9M
- Managed approximately $1.5M in local inventory
- Led and developed teams of 6–8 associates
- Experience across operations, logistics, supply chain, technical sales, product sales, job starts, warehouse management, inventory, and customer service
Timeline
Branch Manager
Professional Flooring Supply
05.2010 - Current
Assistant Store Manager
U.S. Cellular Wireless
06.2007 - 05.2010
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Capitol Hill High School
Logistics and Supply Chain Management
University of Oklahoma