Nazly Andrade
Houston
Summary
Accomplished banking and operations leader skilled in optimizing branch performance and compliance. Proven success in training and developing teams, resolving complex customer issues, and driving process improvements that enhance service quality and operational excellence.
Overview
17
17
years of professional experience
Work History
Branch Manager
Wells Fargo
01.2014 - 01.2026
- Led branch operations while ensuring compliance with banking policies and regulatory requirements.
- Managed and coached teams to achieve sales, service, and operational goals.
- Oversaw staffing, scheduling, cash management, and risk mitigation to ensure smooth branch operations and compliance.
- Conducted employee training, performance evaluations, and career development planning to enhance team skill sets and align goals.
- Resolved complex customer concerns while maintaining high customer satisfaction levels.
- Built strong customer relationships by providing financial guidance and customized banking solutions.
- Progressively promoted through multiple leadership and banking roles over an 11-year career.
- Supported multiple branches as a Traveling Branch Manager, collaborating with regional leadership to identify and implement performance improvements.
Surveillance & Loss Prevention Specialist
Produce Company
01.2013 - 01.2014
- Identified and investigated theft, fraud, and security concerns to minimize risk and improve safety protocols.
- Monitored surveillance systems across 13 locations to ensure security and deter loss.
- Monitored security measures to safeguard company assets and mitigate operational losses.
- Prepared reports and collaborated with management to improve loss prevention strategies.
Shift Manager
Red Robin
01.2009 - 01.2014
- Supervised daily restaurant operations during assigned shifts, ensuring smooth service and compliance with standards.
- Led team members to ensure excellent customer service and operational efficiency.
- Managed scheduling, shift assignments, and resolved customer issues to maintain high service quality.
- Trained and onboarded new employees, improving their integration and performance in the team.
- Handled cash management, deposits, and end-of-shift reconciliation.
Education
High School Diploma -
Westside High School
Houston, TXSkills
- Branch & Operations Management
- Operations Management
- Sales & Business Development
- Customer Service Excellence
- Risk Management & Compliance
- Process Improvement
- Team Leadership and Staff Development
- Employee Coaching & Performance Management
- Team building
- Training & Onboarding
- Relationship Building
- Conflict Resolution
- Problem Solving & Decision Making
- Strategic Thinking
- Strong Written & Verbal Communication
- Office suite
- Strong Written & Verbal Communication
Accomplishments
- Promoters Circle - Q1-Q4 2025
- Customer Excellence award - 2019-2020
- Fraud prevention - 2014-2018
Language
- English
- Spanish
Timeline
Branch Manager
Wells Fargo
01.2014 - 01.2026
Surveillance & Loss Prevention Specialist
Produce Company
01.2013 - 01.2014
Shift Manager
Red Robin
01.2009 - 01.2014
High School Diploma -
Westside High School