Kelley Convery
Los Angeles,CA
Summary
Accomplished Senior Project Manager with years of experience in the telecom/MDU industry. Excels in building trust with customers and maintaining relationships through clear communication, management of expectations and trackable results. Streamlines project execution for cross-functional contributors with the goal of achieving project milestones. Adept in Project Management and Team Leadership. Skilled in Microsoft Office Suite and multiple project management software platforms. Consistently demonstrates exceptional communication and problem solving skills to drive project success and client satisfaction.
Overview
9
9
years of professional experience
Work History
Senior Project Manager
Gigstreem
03.2022 - Current
- Manages the planning, execution and completion of community-wide Internet installations of MDU properties and portfolios owned by Real Estate Investment Trusts.
- Supervises, mentors, and supports Project Managers with the goal of developing skills in the areas of documentation, communication, and leadership
- Maintains customer relationships and manages expectations to ensure satisfaction with the project experience with the goal of earning future business
- Delegates and assigns tasks with trackable milestones.
- Collaborates cross-functionally on project challenges and solutions
- Develops and implements new processes to streamline existing workflows
- Holds stakeholders to task to drive the project toward completion
- Oversees progress, documentation and reports KPIs
- Conducts weekly recurring customer-facing touchpoint calls to report on all aspects of the project from kickoff to project close
Office Manager
The Industry Dance Academy
09.2021 - 03.2022
- Handled sensitive information for high-profile clients, maintaining confidentiality of company documents and personnel records.
- Managed office staff to ensure all team members were following best practices for client interactions and documentation of accounts
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained digital and physical filing systems, updated reports, managed accounts, and generated reports for company database.
- Drafted mass communications and performance contracts. Managed all tuition fees including enrollments, class promotions, and collections.
- Oversaw all supply ordering and vendor interactions
Property Relations Manager
Bel Air Internet
11.2015 - 06.2020
- Oversaw 10+ staff including Sales Managers, Sales Staff, Client Relations team.
- Managed MDU contracts and reviewed existing contracts to interpret terms and access rights. Maintained and updated the language in the company's contract template to protect against loopholes and outdated terms/services.
- Resolved customer escalations and disputes for both residential services and property ownership groups.
- Drafted and communications for mass distribution across the client base.
- Trained and mentored new employees, handled hiring/firing and discipline.
- Provided direction to strategically increase business in target markets.
Account Executive
Pin USA
12.2014 - 11.2015
- Managed multiple accounts across 700 Harley-Davidson dealers worldwide while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly
- Boosted client satisfaction by maintaining strong relationships through effective communication.
- Collaborated, developed and provided art direction for custom collector items
- Communicated with international factories and vendors
- Conducted Quality Assurance checks on products
- Resolved customer questions and billing inquiries
- Communicated with 15 sales reps across the U.S. and Europe
- Placed orders and verified correct sales commissions and royalties were paid
Education
Master of Fine Arts -
San Diego State University
San Diego, CA05.2010
Bachelor of Arts -
San Diego State University
San Diego, CA05.2005
Skills
- Project Planning
- Cross-Functional Communication
- Project Management
- Scope Management
- Documentation
- Client Relationship Management
- Work Planning and Prioritization
- Team Leadership
- Training and mentoring
- Relationship Building
- Creative Thinking
- Conflict Resolution
- Time Management
- Microsoft Office Suite
- Asana, Monday, Zoho
Timeline
Senior Project Manager
Gigstreem
03.2022 - Current
Office Manager
The Industry Dance Academy
09.2021 - 03.2022
Property Relations Manager
Bel Air Internet
11.2015 - 06.2020
Account Executive
Pin USA
12.2014 - 11.2015
Master of Fine Arts -
San Diego State University
Bachelor of Arts -
San Diego State University
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