Square POS
Kelley Dunn
Hamilton,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
True West Coffee
01.2022 - Current
- Trained and guided team members to proficiency in coffee equipment knowledge, food safety, and shop procedures.
- Handled customers concerns to assist lower-level employees and maintain excellent customer service.
- Organized inventory and stock needs to ensure smooth day to day operations.
- Exhibited quick problem solving skills during unexpected challenges.
Produce Clerk
The Citrus Tree
05.2024 - 10.2024
- Pleasantly greeted customers and provided prompt assistance to varying questions about produce, plants, and homegoods.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Sustained a safe, neat, and clean working environment and closely monitored for outdated or overripe grocery items to be removed from inventory.
Education
High School Diploma -
Ross High School
Hamilton, OH05-2021
Skills
- Operations Oversight
- Service Quality Improvement
- Customer Retention
- Time and Resource Optimization
- Interpersonal Skills
- Leadership and team building
Certification
Ohio Person in Charge Certification in Food Protection
Software
Toast POS
Timeline
Produce Clerk
The Citrus Tree
05.2024 - 10.2024
General Manager
True West Coffee
01.2022 - Current
High School Diploma -
Ross High School
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