Kelley Germano
Aurora,CO
Summary
Highly knowledgeable individual with a successful track record of designing tailored treatment plans for clients. Proven ability to educate clients on proper care in skincare routines, selfcare and oral health. Committed to providing excellent customer service and building long-term relationships with patients. I significantly enhanced operational efficiency and client retention. Organized and dependable,successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Esthetician/Massage Therapist
Hand and Stone Massage and Facial
03.2023 - 08.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
Salon Owner/Operator Esthetics and Massage
Heavenly Hands Skincare and Massage
10.2017 - 03.2020
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Performed massage and facial services
Dental Assistant and Receptionist
Various Dental Offices (over 20yrs)
01.1993 - 01.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
Education
H.S Diploma - Basic
William R Boone High School
Orlando, FLAssociate of Applied Science - Esthetics
Heritage Institute
Jacksonville, FL10.2011
Dental Assisting - Dental Assisting
Pima Medical Institute
Aurora, CO01.1993
Licensed Massage Therapist - Massage
Denver School of Massage Therapy
Aurora, CO08.2014
Skills
- Scheduling
- Relationship building and management
- Superior attention to detail
- Client consultation abilities
- Guest services expertise
- Customer Service
Timeline
Esthetician/Massage Therapist
Hand and Stone Massage and Facial
03.2023 - 08.2024
Salon Owner/Operator Esthetics and Massage
Heavenly Hands Skincare and Massage
10.2017 - 03.2020
Dental Assistant and Receptionist
Various Dental Offices (over 20yrs)
01.1993 - 01.2015
H.S Diploma - Basic
William R Boone High School
Associate of Applied Science - Esthetics
Heritage Institute
Dental Assisting - Dental Assisting
Pima Medical Institute
Licensed Massage Therapist - Massage
Denver School of Massage Therapy
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