SENIOR SALES MANAGEMENT PROFESSIONAL National Sales Manager – Regional Sales Manager – Sales Director – Inside Side Manager Proven record of success in creating and managing top-performing territories. Consistent history of increasing revenue, market penetration, and customer engagement through solutions-based selling. Special expertise in sales strategy design, client development, and product promotion. Proven record of building and leading exceptional teams, exceeding sales goals, and improving account retention. Highly adept at building strong relationships with domestic and international companies. Excellent presentation and negotiation skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Kelley Kerr
Marietta,GA
Summary
Overview
21
years of professional experience
Work History
Barbour Orthopaedics And Spine
Customer Success Representative Supervisor
2023.01 - Current (1 year & 8 months)
Job overview
- Recruited to develop Customer Success Representative Department.
- Managed team of 18 CSR's to act as liaison between patient, Law Firm and clinicians
- Instituted use of SALES FORCE and Nextgen to maximize accuracy of communication and record retention
- Enhanced customer satisfaction by proactively addressing and resolving concerns in timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Instituted monthly cross departmental meetings to increase successful communication
- Member of Leadership/Stakeholder team
- Streamlined customer onboarding processes for improved efficiency and faster service delivery.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Developed comprehensive product knowledge, enabling provision of expert advice to customers.
- Analyzed customer feedback data to identify trends and opportunities for improvement in service offerings.
- Conducted regular check-ins with key accounts, ensuring ongoing satisfaction and fostering loyalty.
- Contributed to growth of company's client base through active participation in marketing initiatives and promotional events.
- Optimized customer success workflows by identifying bottlenecks and implementing process improvements accordingly.
WINTERGREEN CORPORATION
Inside Sales Regional Manager
2022.08 - 2023.01 (5 months)
Job overview
- Recruited to manage Southeast Wholesale Accounts
- Responsible for Georgia, Florida, Alabama, Louisiana, Mississippi
- Source new sales opportunities/signed 30 new accounts
- Network with Business Development Team to shape effective outbound sales activity
- Provide consistent and diligent customer service identifying needs of customers
- Accurately report account activities with measurable KPI's
- Reported 2022 Q4 sales of over $700,000.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
SERENDIPITY LABS
Workplace Solutions Manager
2021.09 - 2022.08 (11 months)
Job overview
- Recruited to rebuild Central Sales Team
- Responsible complete “rebuild” of Central Sales Team
- Hired 5 Team Members
- Developed new SOPs for Central Sales responsibilities
- Developed new training materials and onboarding practices
- Train and Coach team daily on best Customer Engagement Practices
- Established new Key Performance Indicators
- Increased customer engagement by over 70%.
- Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
- Developed and implemented strategic plans for successful project completion, ensuring high-quality deliverables.
ELEMENTARY AGE POD
Facilitator
2020.08 - 2021.10 (1 year & 2 months)
Job overview
- Facilitated group of 10 children with remote learning during Covid
- Managed each child's daily class schedule
- Oversaw assignment completion
- Collaborated closely with teachers and parent to ensure each child was engaged and performing
- Created “School” environment including field trips, crafts, science projects.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of subject matter
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed
- Developed customized training materials, enhancing participant comprehension and retention of key concepts
AVION/ACELLA PHARMACEUTICALS
Inside Sales Team Manager
2019.10 - 2020.03 (5 months)
Job overview
- Recruited as first Inside Sales Manager for both companies to develop and grow Inside Sales Department
- Managed team of 10 Inside Sales Representatives
- Developed daily sales procedures and strategies
- Monitored and analyzed each Sales Rep's activities
- Coached team to promote effective sales techniques
- Collaborated with executive team on inventory and sales structures
- Hired new sales talent
- Increased Outbound Calls/Customer Engagement by over 60%.
- Increased sales revenue by implementing effective inside sales strategies and techniques.
- Streamlined sales process by utilizing CRM tools for efficient tracking of leads, prospects, and closed deals.
- Analyzed market trends to identify opportunities for product expansion and target audience growth.
PIER 1
Sales and Merchandising Associate
2019.05 - 2019.12 (7 months)
Job overview
- Recruited to grow sales for Marietta Location
- Managed and executed all merchandising plans for this location
- Drove sales through engagement of customers, suggestive selling, and sharing product knowledge
- Managed financial transactions
- Assisted in management of inventory, including receiving, and stocking merchandise.
- Boosted sales through effective cross-merchandising techniques and strategies.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
G.L. HUYETT
Southeastern Regional Sales Manager
2019.01 - 2019.06 (5 months)
Job overview
- Recruited by owner as first Southeast Regional Sales Manager for G.LHuyett, to generate, cultivate and grow business in 5 states
- Responsible for Georgia, Alabama, Florida, Mississippi, and Louisiana
- Developed and manage over 200 accounts resulting in 30% increase in sales
- Analyzed, managed, and executed sales growth plan with each account
- Drove sales initiatives in region to ensure maximum market coverage, penetration, and share growth
- Participated in presenting G.LHuyett in manufacturing shows.
- Expanded company's market presence by identifying and targeting new business opportunity
SYCAMORE USA
National Sales Manager
2016.01 - 2018.01 (2 years)
Job overview
- Recruited specifically to grow sales and oversee all sales functions, including operations, for new US division of multinational cleaning supplies company
- Promoted from Account Manager to Regional Sales Manager
- Created 2 sales regions for company
- Direct sales and business development for all 50 states plus all national accounts
- Effectively led team through months-long reorganization process
- Hired and trained 25+ Manufacturer Representatives
- Hired and trained inside sales force
- Drove sales by introducing new promotions and spiff programs
- Reworked pricing structure to be more competitive and customer friendly
- Created first SOP manual for company
- Supervise staff of 10 (warehouse, administrative, accounting, order processing) plus 25 manufacturer representatives
- Negotiate agreements
- Administer operational budgets.
BRIGHTON-BEST INTERNATIONAL
Senior Account Manager, Southeast Region
2008.01 - 2016.01 (8 years)
Job overview
- Promoted to direct sales effort for 7-state region plus 4 national accounts
- Increased total number of accounts from 45 to 65 and awarded 4 national accounts
- Delivered 50% improvement in market share for region
- Developed relationships with customers to acquire new accounts and increase sales within existing accounts
- Trained sales staff on customer-first, solutions-based selling strategies
- Hired and trained inside sales force.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for company through strategic upselling and cross-selling initiatives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
Brighton-Best Socket Screw
International Purchasing Manager
2003.01 - 2008.01 (5 years)
Job overview
- Supported $52M in annual sales by managing inventory control and logistics for 22 locations worldwide
- Partnered with Sales to create improved order processing and expedited shipping procedures
- Met all production and delivery deadlines by establishing relationships with reliable vendors
- Coordinated import of 35 container shipments per month
- Monitored international exchanges and evaluated impact on shipping rates and prices
- Worked closely with U.S
- Customs and logistics companies
- Reviewed vendors to determine best ROI
- Opened and approved letters of credit with domestic and international vendors
- Reduced costs by consolidating shipments to 4 locations and shifting from external to internal distribution model
- Supervised staff of 10
- Hired and trained all purchasing assistants.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Streamlined procurement processes for increased efficiency and reduced lead times.
- Managed supplier relationships to ensure timely delivery of products and services.
- Implemented strategic sourcing initiatives, reducing overall purchasing costs.
- Collaborated with cross-functional teams to identify cost-saving opportunities in supply chain.
Education
Fairleigh Dickinson University Teaneck, NJ
Bachelor of Science from Psychology/Business
05.1987
University Overview
Skills
- Account Management
- Problem Solving
- Forecasting
- Training and Development
- CRM Software
- Customer Retention
- Project Management
- Team Collaboration
- Sales Techniques
- Time Management
- Relationship Building
Affiliations
Affiliations
- Southeastern Fastener Association
- Sphere 1
- Connect: Professional Women's Network
- Wholesale & Distribution Association
- Fasteners Industry Association
- Net Plus Association
- Evergreen Marketing Group
- W.I.S.E., Women Industrial Supply Executives
Timeline
Customer Success Representative Supervisor
Barbour Orthopaedics And Spine
2023.01 - Current (1 year & 8 months)
Inside Sales Regional Manager
WINTERGREEN CORPORATION
2022.08 - 2023.01 (5 months)
Workplace Solutions Manager
SERENDIPITY LABS
2021.09 - 2022.08 (11 months)
Facilitator
ELEMENTARY AGE POD
2020.08 - 2021.10 (1 year & 2 months)
Inside Sales Team Manager
AVION/ACELLA PHARMACEUTICALS
2019.10 - 2020.03 (5 months)
Sales and Merchandising Associate
PIER 1
2019.05 - 2019.12 (7 months)
Southeastern Regional Sales Manager
G.L. HUYETT
2019.01 - 2019.06 (5 months)
National Sales Manager
SYCAMORE USA
2016.01 - 2018.01 (2 years)
Senior Account Manager, Southeast Region
BRIGHTON-BEST INTERNATIONAL
2008.01 - 2016.01 (8 years)
International Purchasing Manager
Brighton-Best Socket Screw
2003.01 - 2008.01 (5 years)
Fairleigh Dickinson University
Bachelor of Science from Psychology/Business
Professional Highlights
Professional Highlights
- Hired and developed sales team that built Southeast Region to 75% of company revenue.
- Increased sales 35% as a Regional Sales Manager, with exceptional growth in the Southeast region.
- Directed inventory control and logistics for 22 worldwide locations.
- Instituted a cross-training of sales and warehouse staff to better understand critical dependencies.
- Averaged 50% YoY growth for the top 4 accounts.
- Grew my individual annual sales in Southeast Region 400%.
- Consistently exceeded sales goals by 40% or more as Sr. Account Manager.
- Ranked #1 in Region (out of 5) and Top 10 (out of 80) for company every year.
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