Kelley McClenney
Caledonia
Summary
Dynamic Travel Consultant with extensive experience at AAA Western & Central NY, excelling in client retention and relationship management. Proven expertise in travel arrangements and itineraries, delivering exceptional service while implementing effective marketing strategies. Adept at navigating GDS systems to secure optimal travel solutions, ensuring seamless experiences for diverse clientele.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Travel Consultant
AAA Western & Central NY
Penfield
11.2007 - 11.2024
- Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
- Explained benefits of purchasing travel insurance with clients.
- Advised clients on foreign currency exchange rate fluctuations when booking international trips.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Provided excellent customer service in a fast-paced environment.
- Maintained relationships with travel partners and vendors.
Travel Consultant
Liberty Travel
Philadelphia
10.1994 - 08.2007
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Explained benefits of purchasing travel insurance with clients.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Used company tools and systems to complete requests.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
Education
Some College (No Degree) - Science
SUNY Buffalo State
Buffalo, NYSkills
- Interpersonal communications
- Marketing
- Executive travel
- Itineraries
- Cultural sensitivity
- Relationship management
- Travel industry expertise
- Credit card payments
- Travel arrangements
- Travel insurance
- Documentation preparation
- Travel package planning
- Leisure travel
- GDS expertise
- Global travel experience
- Reservations management
- Excellent communication
- Client retention
Affiliations
- Big Spring Museum board member
- Volunteer at Caledonia Recreation
- Volunteer at Church (Vestry member, Alter Guild)
Accomplishments
- Top Disney Destinations - Rochester Region 2009
- AAA President's Club 2010 and 2013
Certification
- Viking River Cruises Certificate
- Rocky Mountaineer Certificate
- Tauck Tours Certificate
- SalesForce Certificate
References
References available upon request.
Timeline
Travel Consultant
AAA Western & Central NY
11.2007 - 11.2024
Travel Consultant
Liberty Travel
10.1994 - 08.2007
Some College (No Degree) - Science
SUNY Buffalo State
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