Kelley Ottinger
Pennsville,NJ
Summary
Dependable and hardworking individual with experience in managing and achieving customer expectations as well as meeting team member goals. Very adaptable to changes that need to be made to streamline productivity and perform any tasks with a positive attitude.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Supervisor
Data Management Internationale
02.2004 - Current
- Currently oversee approximately 20 production employees in the areas of document prep, paper scanning and data entry
- Provide training and guidance to employees when necessary
- Manage the mailing and distribution of microfiche to libraries across the country
- Scan documents, microfilm, microfiche, and aperture cards
- Write data to CD/DVDs or upload to a Cloud based platform, per customer specifications
- Ensure highest quality of data through Q.C
- Procedures and accurately ship outgoing data/media in a timely manner
- Responsible for billing approximately 100K in services per month
- In addition, I provide coverage when needed for the front desk associate, answering a multi-line phone and direct phone calls to the appropriate parties or take messages.
- Greet visitors and make sure conference rooms are set up for meetings
- File client paperwork in an orderly manner so it can be retrieved if needed at a later time
Production Worker
Wire-Pro Inc
07.2003 - 02.2004
- Perform various tasks in assembly process of electrical connectors
- Perform Quality Assurance testing
- Pack final product for shipment
- Comply with Government and ISO 9001 specifications.
Fraud Investigator
Discover Financial Services
05.2001 - 01.2003
- Conducted investigations on customer's accounts; per their claim of fraudulent activity
- Worked with various types of law enforcement to pursue leads and/or restitution
- Initiated charge backs to merchants when necessary
- Adhere to state and regulatory laws.
Microfilm Request Processor
Discover Financial Services
12.1998 - 05.2001
- Processed requests from internal customers
- Retrieved copies of applications, signature cards, account notes and payments using microfilm and microfiche readers and imaging system.
Head Cashier
Staples Inc
08.1996 - 12.1998
- Responsible for training and coaching new employees
- Processed customer's copy orders using high-speed copy machines
- Resolved customer service disputes.
Education
High school or equivalent -
Penns Grove High School
Skills
- Call Center
- Leadership Experience
- Customer Service
- Internal Audits
- Quality Assurance
- Project Management
- Data Entry
- Microsoft Office
- 10 key calculator
- Payroll
- Documentation review
- ISO 9001
- Quality Management
- Data collection
- Typing
- Computer literacy
- Cloud Computing
- Agile
- Process Improvement
- Staff Management
Certification
Driver's License
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: Supervisor
Timeline
Supervisor
Data Management Internationale
02.2004 - Current
Production Worker
Wire-Pro Inc
07.2003 - 02.2004
Fraud Investigator
Discover Financial Services
05.2001 - 01.2003
Microfilm Request Processor
Discover Financial Services
12.1998 - 05.2001
Head Cashier
Staples Inc
08.1996 - 12.1998
High school or equivalent -
Penns Grove High School