Kelley Reyes

• Serve as contact/liaison for Behavioral Health patient admissions and transfers involving 25 various WVU Medicine facilities as well as entities outside of WVU system as part of newly established “WVU Throughput Command Center”
• Established strong relationships with external facilities for seamless patient transfers while maintaining quality care standards.
• Proactively identified potential bottlenecks in the placement process, taking corrective actions as needed to prevent delays or disruptions in service delivery.
• Reduced patient wait times by continued monitoring bed availability across multiple units affectively networking with ancillary department resources to optimize usage and minimize delays and care delivery.
• Collaborated with interdisciplinary teams during daily huddles, sharing insights on current bed status and potential challenges affecting patient placements.
• Entrusted by management to provide ongoing training for team members on best practices in patient placement coordination, ensuring high-quality service levels were maintained at all times.
• Recognized by management and colleagues as self-motivated, diligent and conscientious Command Center nursing professional that is consistently capable of making accurate, independent patient needs assessments and patient flow decisions.

• Assessed and monitored patients with mental health diagnoses and substance use disorders.
• Evaluated effectiveness of medications used during the withdrawal management phase, adjusting dosages and types as necessary to best support patient recovery.
• Reduced risk of relapse by developing comprehensive aftercare plans tailored to each patient''s unique needs and challenges.
• Collaborated with interdisciplinary team members to develop individualized care plans.
• Documented clinical observations in electronic medical records, ensuring accuracy while maintaining confidentiality according to HIPAA regulations.
• Maintain accurate and up-to-date patient records.
• Educated patients and families about mental health, diagnoses and treatment options.
• Served as a resource person for colleagues seeking guidance on complex psychiatric cases or clinical challenges encountered within the unit.
• Conducted suicide risk assessments for at-risk individuals promptly addressing any concerns identified throughout the evaluation process.
• Assisted in training and mentoring new nursing staff, providing guidance on best practices and sharing insights gained from years of experience in psychiatric care.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Deescalated agitated patients using verbal interventions before resorting to physical restraints or seclusion when necessary.
• Facilitated group therapy sessions on various topics such as coping strategies, stress management, and medication adherence for improved patient understanding.
• Developed strong working relationships with mental health community partners, facilitating seamless transitions of care for patients upon discharge from the facility.
• Collaborated proactively with psychiatrists to adjust treatment plans based on observed changes in symptoms or behavior patterns among patients.
• Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or selfharm.
• Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
• Built trust with patients from various cultural backgrounds through culturally competent care practices tailored to individual needs.

Conducted lectures enhancing mental health nursing understanding, boosting student engagement.

Designed syllabi improving curriculum delivery, fostering better student outcomes.

Implemented diverse strategies catering to varied learning styles, achieving improved results.

Integrated technology and simulations, significantly enhancing students' practical skills and boosting their confidence in real world scenarios.

Mentorship to nursing students, fostering their professional growth and guiding them towards successful careers in mental health.

Actively contributed to faculty initiatives, driving continuous improvement in mental health nursing education programs and interdepartmental cooperation.

Analyzed student feedback to refine teaching strategies, resulting in measurable increases in comprehension and application of mental health nursing concepts.

Provided nursing care for individuals with disabilities, ensuring regulatory compliance.

Fostered interdisciplinary cooperation during case conferences, contributing insights that refined treatment strategies and improved patient outcomes.

Developed personalized care plans, improving patient outcomes and independence.

Monitored patient progress, documenting responses and refining care strategies.

Contributed valuable insights during case conferences, enhancing treatment plans and driving positive patient outcomes.

Meticulously tracked patient progress, documenting intervention responses and refining care strategies for improved treatment efficacy.

Designed and implemented AMAP training programs, elevating medication administration competency among healthcare professionals.