Kelley R. Johnson
Katy,Texas
Summary
Accomplished Clinical Application Specialist with a robust history at Mammotome, enhancing patient care through advanced training in ultrasound and mammography. Excelled in leadership roles, driving process improvements and fostering team collaboration. Renowned for analytical prowess and effective communication, significantly improved customer satisfaction and operational efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Executive Clinical Application Specialist
Mammotome
Houston, TX
01.2019 - 01.2024
- Company Overview: Cincinnati, OH
- Provided on-site and online training to customers on how to safely use the equipment; trained over 300+ physician's and technologists on how to use equipment to perform Stereotactic and Ultrasound guided breast biopsies
- Presenting products at customer sites, conferences, and workshops; lead an Ultrasound workshop for 13 customers that included Radiologists, Surgeons, Physician assistants and nurses at Moffit Cancer Center with Dr
- Susan Hoover
- Developing and maintaining relationships with customers, distributors, and other internal and external personnel
- Collecting feedback from customers and sharing it with the team
- Ensuring compliance with company safety standards, including radiation protection, health and safety regulations
- Keeping up with the latest equipment, clinical trends, and procedures
- Cincinnati, OH
Supervisor Clinical Application Specialist
Mammotome
Houston, TX
01.2018 - 01.2019
- Company Overview: Cincinnati, OH
- Set goals that aligned with organization's objectives and strategies
- Communicated job expectations and facilitated understanding of roles and responsibilities
- Provided regularly scheduled 1:1 and field rides to ensure performance metrics were met
- Provided on-site and online training to customers on how to safely use the equipment
- Presenting products at customer sites, conferences, and workshops
- Developing and maintaining relationships with customers, distributors, and other internal and external personnel
- Collecting feedback from customers and sharing it with the team
- Ensuring compliance with company safety standards, including radiation protection, health and safety regulations
- Keeping up with the latest equipment, clinical trends, and procedures
- Cincinnati, OH
Clinical Application Specialist
Mammotome
Houston, TX
01.2015 - 01.2018
- Company Overview: Cincinnati, OH
- Provided on-site and online training to customers on how to safely use the equipment
- Presenting products at customer sites, conferences, and workshops
- Developing and maintaining relationships with customers, distributors, and other internal and external personnel
- Collecting feedback from customers and sharing it with the team
- Ensuring compliance with company safety standards, including radiation protection, health and safety regulations
- Keeping up with the latest equipment, clinical trends, and procedures
- Cincinnati, OH
Clinical Application Specialist
GE Women's Healthcare
Remote
01.2014 - 01.2015
- Company Overview: Wauwatosa, WI
- Provided on-site and online training to customers on how to safely use the equipment
- Presenting products at customer sites, conferences, and workshops
- Developing and maintaining relationships with customers, distributors, and other internal and external personnel
- Collecting feedback from customers and sharing it with the team
- Ensuring compliance with company safety standards, including radiation protection, health and safety regulations
- Keeping up with the latest equipment, clinical trends, and procedures
- Wauwatosa, WI
Clinical Application Specialist
Mammotome
Remote
01.2013 - 01.2014
- Company Overview: Cincinnati, OH
- Provided on-site and online training to customers on how to safely use the equipment
- Presenting products at customer sites, conferences, and workshops
- Developing and maintaining relationships with customers, distributors, and other internal and external personnel
- Collecting feedback from customers and sharing it with the team
- Ensuring compliance with company safety standards, including radiation protection, health and safety regulations
- Keeping up with the latest equipment, clinical trends, and procedures
- Cincinnati, OH
Lead, Clinical and Technical Advocate
Mammotome / Ethicon Endo-Surgery
01.2002 - 01.2013
- Company Overview: Cincinnati, OH
- Liaison between customer, Marketing, R&D, and sales representatives for clinical or technical support issues and sales leads
- Combined calm 'can do' attitude with immediate and accurate troubleshooting for medical procedures under challenging and stressful conditions
- Built strong professional relationships with physicians, technologists, patients and sales force, gaining a reputation for quick responses to clinical and technical inquiries
- Listened to understand 1,000+ product complaints from internal and external customers within four-month transition period from Ethicon Endo-Surgery to Mammotome; identified the issue, and combined product knowledge, creative problem solving, and clear communication skills to provide resolution
- Consistently strove to identify opportunities for process improvements, collaborated with team for best resolution, and ensured implementation was well communicated
- Constantly updated and maintained information resources to address new or non-standard clinical / technical inquiries; ensuring regulatory compliances were met
- Analyzed database to best develop and maintain customer information and information management systems; collaborated across department lines to ensure immediate retrieval of customer information
- Led Call Monitoring project; leading a team of six associates to create and implement a new process; resulting in increased satisfaction
- Goal orientation, team dedication, and patient focus contributed to 2007 promotion to Senior Clinical and Technical Advocate and in 2011 to Lead Clinical and Technical Advocate
- Chosen as key contributor to divestiture of Breast Care Franchise; worked closely to develop and implement policies/ procedures to ensure seamless customer service delivery while crosstraining to maximize resources
- Cincinnati, OH
Certified Radiology and Mammography Technologist
Barrett Cancer Treatment Center, University Of Cincinnati Hospital
01.1994 - 01.2002
- Company Overview: Cincinnati, OH
- Performed mammograms, assisted Radiologist with stereotactic and ultrasound guided biopsies
- Combined knowledge, patient care, and clear communication skills to deliver accurate radiographic images in Emergency Room, Operating Room, and Intensive Care environments
- Developed radiographic skills and gained experience in using the C-ARM for operating room procedures
- Trained five students annually in patient care and the roles and responsibilities of a Technologist
- Cincinnati, OH
Education
B.S. - Radiological Technology
Ohio State University, College of Allied Medicine
Columbus, OH01.1994
Skills
- Clinical/Technical support
- Training
- Ultrasound
- MRI
- Mammography
- Call / Data monitoring
- Leadership
- Process improvement
- Patient relations
- Collaboration
- Team orientation
- Analytical
- Problem solving
- Communication
- MS Office Suite
Certification
- Licensed by ARRT as Registered Radiologic Technologist, 01/01/95, 278773
- Licensed by ARRT as Registered Mammographer, 01/01/98, 278773
Awards
Business Excellence Award - Ethicon Endo-Surgery
Training
- CPR Certification
- Patient Relations
- Level One Trauma
- Breast Care Course
Community Service
- St. Vincent DePaul Society volunteer
- Freestore Food Bank volunteer
- Matthew 25 Ministries volunteer
- Susan G. Komen 'Race for the Cure' participant
Professionalsocietiesandcommittees
- Ohio Society of Radiologic Technologist
- American Registry of Radiologic Technologist
Endorsement
"Kelley's technical expertise is in the top 2-3% of clinical knowledge of people I have worked with over many years. I have always been impressed with her professionalism, communication skills and her ability to get prospective customers to reveal their specific needs through well developed and thought out questions and clinical scenarios in trade show environments. Kelley's calm demeanor was always welcomed by me and my customers in stressful clinical conditions.", Dave Randall, Executive Breast Care Specialist, Mammotome
Timeline
Executive Clinical Application Specialist
Mammotome
01.2019 - 01.2024
Supervisor Clinical Application Specialist
Mammotome
01.2018 - 01.2019
Clinical Application Specialist
Mammotome
01.2015 - 01.2018
Clinical Application Specialist
GE Women's Healthcare
01.2014 - 01.2015
Clinical Application Specialist
Mammotome
01.2013 - 01.2014
Lead, Clinical and Technical Advocate
Mammotome / Ethicon Endo-Surgery
01.2002 - 01.2013
Certified Radiology and Mammography Technologist
Barrett Cancer Treatment Center, University Of Cincinnati Hospital
01.1994 - 01.2002
B.S. - Radiological Technology
Ohio State University, College of Allied Medicine
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