Kelley Senko
Stratford,CT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Office Admin.
Dunbar Armored
02.2016 - 11.2018
- Responsibilities include: Source & schedule applicants for hire,Interview, New hire orientation, Answer and direct phone calls, Organize and schedule appointments and meetings, Maintain contact lists, Produce and distribute correspondence memos, letters, faxes, and forms, Assist in the preparation of regularly scheduled reports, Develop and maintain a filing, system, Order office supplies, Provide general support to visitors, Provide information by answering questions and requests, Research and creates presentations, Generate reports, Handle multiple projects, Prepare and monitor invoices, Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques, Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies, Carry out administrative duties such as filing, typing, copying, binding, scanning, etc., Write letters and emails on behalf of other office staff, Maintain computer and manual filing systems, Handle sensitive information in a confidential manner, Take accurate minutes of meetings, Coordinate office procedures, Reply to email, telephone, or face to face inquiries, Develop and update administrative systems to make them more efficient, Resolve administrative problems, Receive, sort, and distribute the mail, Answer telephone calls and pass them on, Manage staff appointments, Oversee and supervise the work of junior staff, Maintain up-to-date employee holiday records, Coordinate repairs to office equipment, Greet and assist visitors to the office, Photocopy and print out documents on behalf of other colleagues, Provide polite and professional communication, Implement clerical duties and administrative processes, Conduct data entry
Human Resources, Staffing Department
Cablevision
02.2003 - 02.2015
- Responsibilities include; Posting Positions, Maintaining BrassRing Database, Sending on-line applications to applicants, Interacting with applicants giving open position information, Coordinating & working Open houses with Manager, scheduling interviews for Staffing Manager, conducting interviews, Administering computerized tests, Schedule Candidate Drug Testing, Submit Background Check paperwork by utilizing Staffing Information Systems, Assist in the finalizing of Candidate hire by utilizing our Onboarding program to send appropriate new hire forms for processing, Payment of bills and maintaining budget spreadsheet on shared drive, Ordering Office Supplies for Department, Receive Badges for the Northern NJ region, filing.
System Security Department
Cablevision
12.2002 - 02.2003
- Responsibilities include; Running routes for technicians, Dispatching for Audit technicians, Making Changes in Customer Account addresses from technician verification, maintaining homes passed spreadsheet, maintaining budget, ordering supplies, Answering phones for Manager, taking customer complaints, acting as liaison between the Audit and Sales Departments.
System Security Department
Cablevision
03.1999 - 12.2002
- Responsibilities include; Scheduling Meetings for Director of Security & Security Department Staff, Set-up and run reports in our Database, Research for Cablevision Security and Lawyers, Tracking of Departmental Budget, Ordering of Vehicles, tools & office supplies, sending letters & receiving monies for unauthorized descrambler box cases for Northern New Jersey, Answering of phones & filing.
Customer Service
09.1997 - 03.1999
- Responsibilities include; Provide professional, courteous, responsive and accurate service to our customers, Responsible for providing customer service support on Cablevision products, Effective and efficient handling of customer transactions in real time including, but not limited to: working simultaneously with multiple software applications; immediate/direct keyboarding into customer service information systems; consistently following up on promises and commitments on a timely basis; and appropriately identify and escalate unresolved issues, Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments for service, handling collection issues, pro-rates, issuing credits, handling changes of service, confirming appointments, and as required, perform basic troubleshooting procedures, Effectively communicate, using customer friendly and appropriate language, to explain customer bills, payment issues and handle billing disputes consistent with Cablevision standards, Consistently and accurately document to databases as required.
Education
High School Diploma -
Stratford High School
Stratford, CT06.1987
Skills
- Proven Professional Administrative Skills
- Strong Confidentiality Skills
- Self Motivator
- Exceptional Communication Skills
- Professional Demeanor
- Interacts Well at all levels
- Office Administration Expertise
Programs Utilized
- MS Word
- Excel
- WordPerfect
- PowerPoint
- Oracle
- CableData
- PeopleSoft
- BrassRing
- Staffing Information Systems
- Eway
- Onboarding
References
Excellent references provided upon request
Timeline
Office Admin.
Dunbar Armored
02.2016 - 11.2018
Human Resources, Staffing Department
Cablevision
02.2003 - 02.2015
System Security Department
Cablevision
12.2002 - 02.2003
System Security Department
Cablevision
03.1999 - 12.2002
Customer Service
09.1997 - 03.1999
High School Diploma -
Stratford High School
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