Summary
Overview
Work History
Education
Timeline
Skills
CustomerServiceRepresentative

Kelley Shepherd

Newalla,OK

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Startech
08.2007 - 09.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Cook and Server

Sunrise Cafe
09.2000 - 05.2007
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

All Subjects, But Had Clerical Lessons -

Dover High School
Dover, OK
05.1978

Timeline

Customer Service Representative

Startech
08.2007 - 09.2011

Cook and Server

Sunrise Cafe
09.2000 - 05.2007

All Subjects, But Had Clerical Lessons -

Dover High School

Skills

    Customer service, friendly service, detailed oriented Have cooked in a restaurant and served as well

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Kelley Shepherd