Kelley Taylor
Winter Haven,FL
Summary
Independent Agent Support Supervisor with 27 years of experience at GEICO, demonstrating strong leadership in developing high-performing teams, driving agent engagement, and executing operational strategies. Proven ability to influence product adoption within the Independent Agent (IA) channel, collaborate cross-functionally, and deliver results in fast-paced environments. Recognized for accountability, clear communication, and fostering inclusive, high-performing teams. Seeking to expand leadership impact through the Manager Preparation Program (MPP).
Overview
7
7
years of professional experience
Work History
Independent Agent Support Supervisor
GEICO
Lakeland , Fl
03.2025 - Current
- Lead and develop a team of 9 associates supporting GEICO’s Independent Agent (IA) Personal Lines channel.
- Oversee inbound operations, guiding independent agents in selecting GEICO as their carrier of choice and supporting product adoption.
- Partner with cross-functional teams (Underwriting, Product, Licensing, Training) to execute agency operations strategies and improve business outcomes.
- Support hiring, onboarding, and training of associates to ensure operational readiness during periods of growth.
- Identify operational challenges and implement process improvements to enhance efficiency and agent experience.
- Promote a positive, inclusive, and high-performing work environment through strong leadership and communication.
Supervisor, Service & Processing
GEICO
Lakeland, FL
09.2019 - 03.2025
- Led and developed teams of 8–12 associates, providing coaching, performance management, and ongoing development.
- Established clear expectations and accountability to drive engagement and achieve business results.
- Collaborated with leadership and cross-functional partners to improve workflows and streamline operations.
- Supported implementation of process changes, ensuring consistent execution and adoption across teams.
- Contributed to associate retention and engagement through targeted coaching and development strategies.
Education
Business Administration
Florida Southern College
Lakeland, FLSkills
- Independent Agent relationship management
- Influencing carrier selection and product adoption
- Agent engagement and partnership growth
- Consultative support and needs-based guidance
- Process improvement and workflow optimization
- Cross-functional collaboration
- Problem-solving and decision-making
- Strong verbal and written communication
- Stakeholder engagement across all levels
- Conflict resolution and relationship building
- Clear, effective communication in fast-paced environments
Earlier Career at GEICO
Underwriting Sales & Service
- Developed strong foundation in underwriting, risk assessment, and customer-focused sales.
- Built extensive knowledge of Personal Lines products to support consultative decision-making.
Timeline
Independent Agent Support Supervisor
GEICO
03.2025 - Current
Supervisor, Service & Processing
GEICO
09.2019 - 03.2025
Business Administration
Florida Southern College