Professional with extensive knowledge of health insurance industry procedures and years of experience in auditing accounts and managing billing processes.
Proven track record in accurately posting payments and ensuring compliance with industry standards.
Successfully managed operations for two clinics, demonstrating exceptional organizational and communication skills to enhance team performance and patient satisfaction.
Committed to delivering high-quality results in fast-paced environments while fostering collaborative relationships.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Managed and Ran Two Hearing Aid Clinics
Miracle-Ear
Traverse City, MI
11.2019 - Current
A. Seeing and treating patients from comprehensive hearing testing, hearing aid recommendation to fitting and programming hearing instruments, acquiring needed documentation for insurance benefits for two clinics encompassing approximately 600 patients at 5-15 per day.
B. Inventory reconciliation. Keeping needed parts on hand and ordering when needed.
C. Weekly recaps of financials for both clinics.
D. Keeping training current with monthly classes and Zoom meetings with colleagues on changing technology.
Insurance biller
Higgins Hearing Aid Service
01.2000 - 11.2019
A. Electronically billed several insurance companies with hearing benefits for patients at Higgins Hearing Aid Service.
B. Reconciled insurance and private pay payments to patients accounts.
C. Audited all accounts receivable monthly and sent monthly statements to patients.
D. Collected needed medical clearances from primary doctors and ENTs.
Scheduled appointments, answered phones and helped walk in patients.
Worked to get licensed for Hearing Instrument Specialist.
Fixed hearing instruments in the lab.
Data Entry
NorthMed HMO
Traverse City
09.1997 - 01.2000
A. Entered plans for all new enrollees and changes in enrollees’ health maintenance plans for NorthMed HMO including student statuses, new births and deaths.
B. Coordinated benefits with spouses’ health plans when applicable for the most effective coverage.
Helped to run premium statements monthly as time allowed.
Hotels
Ramada Inn
Mackinaw City
A. Night Audit- Balanced financials for Ramada Inn, 164 room hotel, and sent to corporate office. Also audited for Super 8 and Holiday Inn Express.
B. Group Sales- Booked groups for Ramada Inn including ski groups and summer tours. This included in house meals and coordination with ski slopes and entertainment in the evening in the bar/ lounge. Welcomed travelers when their busses arrived with a reception.
C. Customer Service- Checking guests in and out, answering questions on the area, serving their needs.
Education
No Degree - Liberal Arts
NCMC
Petoskey, MI
No Degree - American History
NWMC
Traverse City, MI
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Dependable and responsible
Flexible and adaptable
Organizational skills
Accomplishments
With the need growing, I have been able to get several of my patient's who are in the workforce hearing help at no charge to them. This makes their lives much richer and happier, especially at work where communication is crucial to keep their livelihood.
For the past five years my clinics have had the lowest return rate of hearing instruments for our Michigan group of 40 Miracle-Ears clinics, which shows my dedication to getting patient treatment right the first time.