Kelley Whitaker

• Defined strategy and business plan for financial growth.
• Recruited and hired qualified candidates for vacant and new positions.
• Coordinated nursing department activities to validate appropriate clinical support staff for patient care.
• Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
• Translated business priorities in to implementable actions.
• Resolved patient admission barriers which led to increased overall occupancy.
• Maintained compliance with applicable laws, Governing Board, Medical Executive Committee, and Joint Commission standards.
• Moved and expanded operation into a newly constructed hospital increasing bed capacity from 26 to 64 beds.

• Participated with the planning and achievement of goals and objectives with the organizations mission and philosophy.
• Strategically planned methods to achieve operational goals and targets.
• Constantly worked to improve the company's customer service in the markets served.
• Encouraged success plans with consultant group while opening new properties.
• Skillfully managed facility operations while opening new properties.
• Identified process improvement in the day-to-day functioning of the company.
• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
• Managed and directed fiscal operations, including planning budgets, authorizing expenditures, establishing service rates, and coordinating financial reporting.
• Strategically planned methods to achieve operational goals and targets in new start-ups.

• Skillfully developed regional goals, objectives, standards of performance, policies and procedures for 10 centers in New Mexico totaling 1100 beds.
• Recruited, hired, trained and coached 2 new administrators on average per year.
• Established and maintained systems that safely met residents' needs.
• Consistently complied with applicable laws and regulations and ensured facilities adhered to Medicare and Medicaid regulations.
• Educated staff on state and federal statutes, rules and regulations governing long-term care services.
• Developed and achieved financial and growth goals.
• Strategically planned methods to achieve operational goals and targets; including but not limited to WOTC, PointRight, 5 Star, QAPI integration.
• Continually maintained and improved the company's reputation and positive image in the markets served.
• Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
• Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
• Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
• Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
• Analyzed patient and family feedback/surveys to identify opportunities for staff recognition as well as areas for improvement.
• Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
• Monitored Critical Incidents, Risk Management and Quality Improvement plans.
• Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.

Maintained good communication between department heads, medical staff and governing boards by synchronizing interdepartmental functions.

• Led interdisciplinary team in delivering care services that promoted optimal resident health in a customer service related culture.
• Participated in facility surveys and inspections made by authorized governmental agencies with excellent results.
• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
• Closely collaborated with management team to make necessary improvements and satisfy resident needs which in turn, doubled the skilled mix census to average 50%.
• Identified process improvements in the day-to-day functioning of the facility.
• Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality measure scores and facility maintenance.
• Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
• Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
• Routinely collaborated with department managers to correct problems and improve services.
• Led facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
• Led the planning and achievement of goals and objectives consistent with the company mission and philosophy.
• Provided financial leadership to increase revenues, establish efficiencies, and exceed net profit targets.

• Oversaw daily operations while stabilizing the management team and prepared for annual survey inspection.
• Managed a Medicare audit to successful outcome.
• Provided adverse event management training to staff.
• Implemented new marketing and branding effort to increase overall census to budget.
• Created core program management to increase the overall efficiency of the interdisciplinary team and patient care outcomes.