Zachary-Josh Khieu
Albuquerque
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
5
5
years of professional experience
Work History
Lead Mental Health Technician
Central Desert Behavioral Health Hospital
05.2024 - Current
- Documented patient progress accurately, maintaining confidentiality while adhering to HIPAA regulations and facility guidelines.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors
Assistant Store Manager
Ace Hardware
06.2020 - 05.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
Nursing
University of New Mexico
Albuquerque, NM05-2028
High School Diploma -
Volcano Vista High School
Albuquerque, NM05-2020
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- ADL support
- Time management
- De-escalation techniques
- Patient safety management
- Problem-solving
- Compassionate care
- Critical thinking
Timeline
Lead Mental Health Technician
Central Desert Behavioral Health Hospital
05.2024 - Current
Assistant Store Manager
Ace Hardware
06.2020 - 05.2024
Nursing
University of New Mexico
High School Diploma -
Volcano Vista High School
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