Kelley White
Bristol,United States
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
16
16
years of professional experience
Work History
Freelance Photographer
Kelley Morgan Photography
01.2013 - Current
- Travel, Wildlife, and Pet Photography are my specialty
- Occasionally I will do family and children portraits.
Customer Service Specialist
Rural King
06.2023 - 10.2023
- In charge of opening and closing the front end of the store
- Key holder helping manage the cashiers.
Command Center Coordinator
Agero, Inc.
06.2020 - 01.2023
- Handles complete case of customer service inquiries and problems associated with the servicing the companies consumer services client base
- Addressing customer problems and/or complaints requiring interpretation, investigation and follow-up
- Ensures early intervention and resolution where possible to dealers, field, and consumers
- Cultivates and maintains ongoing customer and client relationships.
Roadside Associate
Agero, Inc.
12.2019 - 06.2020
- Assisting customers calling in to request roadside assistance.
Office Manager
Off Leash K9 Training - Tri-Cities TN/VA
05.2018 - 12.2019
- Handling all incoming calls and emails to the business
- Data entry and scheduling lessons for clients
- Managing all social media accounts for business.
National Order Help Desk
CenturyLink
06.2017 - 08.2018
- Assisting call center and store agents managing customer accounts via phone and chat support
- Handling customer escalations.
Customer Service and Sales Representative
CenturyLink
05.2016 - 06.2017
- Customer Care
Medical Receptionist/Filing Clerk
Abingdon Physician Partners - Abingdon Family Practice
09.2011 - 08.2012
- Assisted customers in person and via telephone
- Cross-trained and provided back up for other customer service representatives when needed
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Customer Service Representative
Best Buy
08.2010 - 09.2011
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Excelled in exceeding daily credit card application goals
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
- Assisted customers in person and via telephone
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Cross-trained and provided back up for other customer service representatives when needed
- Assisted customers with store and product complaints
- Received multiple reviews acknowledging my level of dedication to excellent customer service
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Replenished supplies, bags and other materials at each cash wrap
- Communicated all store initiatives and promotions to customers to generate return business
- Recommended alternative items if product was out of stock
- Processed merchandise returns and exchanges.
Customer Service
Subway
05.2008 - 06.2010
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Trained new employees by providing knowledge of specific store tasks and policies
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Graphic Designer
Ability Realty
06.2008 - 06.2009
- Independently designed real estate ads that appeared in real estate magazines
- Working in Photoshop and Illustrator.
Education
Bachelor's degree - Animation, Interactive Technology, Video Graphics and Special Effects
East Tennessee State University
01.2023
Associate of Arts and Sciences - AAS - Visual Art & Design - Studio Arts
Northeast State Community College
01.2020
Information Systems Technology -
Virginia Highlands Community College
01.2010
High School Diploma -
Patrick Henry High School
01.2007
Skills
- Nonprofit Organizations
- Administration
- Invoicing
- Escalation Resolution
- Customer Escalation Management
- Verbal De-escalation
- Customer Relationship Management (CRM)
- Communication
- Design
- Photo Editing
- Retouching and Color Correction
- Portrait Photography
- Client Communication
- Adobe Photoshop
- Image Editing
- Digital Photography
- Color Theory
- Graphic Design
- Adobe Lightroom
- Digital Design
- Visual Design
- Adobe Creative Suite
- Superb Attention to Detail
- Creative Artistic Vision
- Creative Thinking
- Critical Thinking
- Customer Service
- Phone and Email Etiquette
- Client Scheduling
Timeline
Customer Service Specialist
Rural King
06.2023 - 10.2023
Command Center Coordinator
Agero, Inc.
06.2020 - 01.2023
Roadside Associate
Agero, Inc.
12.2019 - 06.2020
Office Manager
Off Leash K9 Training - Tri-Cities TN/VA
05.2018 - 12.2019
National Order Help Desk
CenturyLink
06.2017 - 08.2018
Customer Service and Sales Representative
CenturyLink
05.2016 - 06.2017
Freelance Photographer
Kelley Morgan Photography
01.2013 - Current
Medical Receptionist/Filing Clerk
Abingdon Physician Partners - Abingdon Family Practice
09.2011 - 08.2012
Customer Service Representative
Best Buy
08.2010 - 09.2011
Graphic Designer
Ability Realty
06.2008 - 06.2009
Customer Service
Subway
05.2008 - 06.2010
Bachelor's degree - Animation, Interactive Technology, Video Graphics and Special Effects
East Tennessee State University
Associate of Arts and Sciences - AAS - Visual Art & Design - Studio Arts
Northeast State Community College
Information Systems Technology -
Virginia Highlands Community College
High School Diploma -
Patrick Henry High School
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