Kelley Sypherd
Lansdale
Summary
Detail-oriented professional with expertise in customer satisfaction, scheduling, and billing. Proven ability to streamline processes and coordinate complex schedules, enhancing operational efficiency and guest experiences.
Overview
21
21
years of professional experience
Work History
Untin Clerk
Meadowood
Lansdale, PA
02.2026 - Current
- Processed high volumes of documents, ensuring accuracy and adherence to company protocols.
- Maintained organized filing systems, facilitating efficient retrieval of information.
- Assisted in inventory management, tracking supplies and coordinating orders with vendors.
- Developed and implemented streamlined procedures to enhance office productivity.
- Enhanced guest experience by warmly welcoming all visitors to Laurel House. Delivered prompt assistance to guests and family members, fostering a supportive atmosphere. Collaborated with team members to address concerns and implement solutions efficiently.
- Coordinated with finance department and director to compile and review monthly billing reports for operational efficiency.
- Facilitated seamless onboarding of new residents by preparing detailed chart packets in partnership with admissions coordinator. Delivered exceptional first impressions by greeting and escorting new residents to their rooms. Streamlined admission processes by ensuring all materials were readily available for new residents.
- Managed scheduling of follow-up physician appointments as part of comprehensive discharge planning efforts.
- Coordinated timely completion of paperwork for Laurel House residents to support seamless medical appointment processes.
- Oversaw daily functionality of copier, fax, and lab printer to guarantee operational efficiency. Procured paper supplies as required. Managed inventory levels in nursing station to support staff needs.
- Managed scheduling of transportation services for residents, ensuring each appointment included a companion for assistance.
- Coordinated x-ray orders to support efficient patient care and treatment planning.
Scheduler Coordinator
Meadowood
Lansdale, PA
10.2016 - Current
- Coordinated complex scheduling for multiple departments, optimizing resource allocation and workflow efficiency.
- Developed and implemented scheduling protocols, enhancing overall operational effectiveness.
- Managed calendar systems to ensure timely updates and prevent scheduling conflicts.
- Trained staff on scheduling software, improving user proficiency across the organization.
- Reviewed and confirmed payroll submissions for nursing staff at health center, maintaining compliance with financial protocols.
- Analyzed patient data to determine PPD, supporting strategic decision-making for health center management.
- Updated and maintained accurate employee schedules, ensuring proper coding for additional shifts across various jobs and departments.
- Managed development of nursing staff schedules, incorporating necessary adjustments to reflect changes in staffing requirements.
- Coordinated and streamlined nursing APL requests, enhancing workflow efficiency and service delivery.
- Managed documentation and renewal procedures for nursing licenses, ensuring timely updates.
Cluster Scheduler
Genesis Rehab Services
Norristown, PA
02.2015 - 02.2016
- Coordinated schedules for multiple rehabilitation programs, ensuring optimal resource allocation and staff coverage.
- Coordinated daily and weekly calls to evaluate staffing needs and allocate resources effectively for two operational areas.
- Oversaw staffing operations in 28 facilities, coordinating with rehabilitation directors to maintain budget compliance through strategic employee management.
Rehab Office Coordinator
Genesis Rehab Services
Norristown, PA
09.2008 - 02.2015
- Coordinated patient scheduling and managed appointment logistics for therapy sessions.
- Collaborated with clinical staff to streamline patient intake processes and improve service delivery.
- Maintained accurate patient records using electronic health record systems to ensure compliance and accessibility.
- Implemented office procedures that enhanced workflow efficiency and reduced administrative errors.
- Achieved optimal therapist performance by maintaining up-to-date licensing and professional development records. Enhanced departmental productivity through effective tracking of therapist efficiency.
- Oversaw equipment monitoring and temperature logging processes. Led mechanical checks and calibrations to ensure optimal performance. Managed testing of weight scales and system monitoring. Upheld departmental cleanliness standards.
- Oversaw daily therapy scheduling to optimize patient transport to therapy appointments. Monitored rug levels consistently to maintain safety standards. Collaborated with billing department to streamline administrative processes. Led daily stand-up meetings to coordinate therapy coverage and address operational needs. Conducted thorough filing and technical audits to ensure compliance.
- Managed scheduling, documentation, and communication processes to facilitate smooth rehab department operations.
Rehab Department Manager
People First Rehabilitation
Norristown, PA
07.2005 - 09.2008
- Led departmental operations to enhance patient care quality and service delivery.
- Developed strategies to streamline workflow processes and improve efficiency across teams.
- Implemented training programs for staff development, fostering a culture of continuous improvement.
- Coordinated resource allocation and scheduling to optimize team performance and productivity.
Education
Associate of Science - Medical Administration
Cittone Institute
Plymouth Meeting, PAAssociates in Medical Assistant - Medical Assistant
Cittone Insitute
Plymouth Meeting, PASkills
- Telephone etiquette
- Customer satisfaction
- Problem-solving
- Billing and coding
- Scanning and copying
- Supply tracking
- Multitasking
- Scheduling
Timeline
Untin Clerk
Meadowood
02.2026 - Current
Scheduler Coordinator
Meadowood
10.2016 - Current
Cluster Scheduler
Genesis Rehab Services
02.2015 - 02.2016
Rehab Office Coordinator
Genesis Rehab Services
09.2008 - 02.2015
Rehab Department Manager
People First Rehabilitation
07.2005 - 09.2008
Associate of Science - Medical Administration
Cittone Institute
Associates in Medical Assistant - Medical Assistant
Cittone Insitute