Kelley Steel
Snyder
Summary
Crisis Intervention Specialist skilled in risk assessment, client advocacy, and multidisciplinary collaboration. Developed tailored intervention plans that enhance client outcomes. Managed three successful businesses, demonstrating strong team leadership and problem-solving capabilities.
Overview
17
17
years of professional experience
Work History
Mobil Crisis Response
West Texas Centers MHMR
Snyder
08.2017 - 03.2026
- Delivered crisis intervention support during mental health emergencies, facilitating timely assessments and support.
- Conducted comprehensive risk assessments to identify potential threats and safety concerns.
- Developed personalized crisis intervention plans tailored to specific client needs.
- Collaborated with multidisciplinary teams to create effective intervention strategies.
- Engaged clients in various settings, fostering trust and rapport to enhance intervention effectiveness.
- Advocated for clients during case reviews to ensure access to necessary services.
- Coordinated transportation solutions for clients without reliable public transport, ensuring access to essential services.
- Maintained accurate records of interventions and progress for ongoing improvement.
Convenience Store Clerk
Southwest Convenience Stores
Snyder
05.2016 - 08.2017
- Provided exceptional customer service by assisting with product selection and addressing inquiries promptly.
- Operated cash register to efficiently process transactions and manage payments accurately.
- Informed customers about promotions and special offers to enhance sales engagement.
- Maintained cleanliness and organized merchandise displays to improve shopping experience.
- Managed inventory by restocking shelves and tracking product levels to ensure product availability.
- Collaborated with team members to ensure effective daily operations and customer satisfaction.
- Executed daily opening and closing procedures, including cash drawer reconciliation.
- Prepared food items according to company recipes, ensuring quality and safety standards.
Automotive Service Writer
Wilson Motors
Snyder
04.2012 - 10.2015
- Resolved customer service inquiries and issues promptly, contributing to increased customer satisfaction.
- Maintained accurate records of customer interactions, ensuring comprehensive service histories.
- Coordinated with technicians to ensure timely completion of vehicle service requests, improving overall service delivery.
- Prepared detailed service orders based on customer complaints and maintenance needs.
- Scheduled appointments efficiently to optimize workshop workflow and productivity.
- Clarified repair procedures and pricing options to assist customers in making informed decisions.
- Processed payments accurately while adhering to company policies and maintaining records.
- Trained new staff on service procedures and company policies to ensure consistent service quality.
Convenience Store Clerk
Wes-t-go & Chillerz Convenience Stores
Roby
09.2011 - 04.2012
- Assisted customers with product selection and provided excellent service.
- Operated cash register and processed transactions efficiently.
- Maintained store cleanliness and organized merchandise displays.
- Managed inventory by restocking shelves and tracking product levels.
- Collaborated with team members to ensure smooth daily operations.
- Handled customer inquiries and resolved issues promptly.
- Ensured compliance with safety standards and store policies consistently.
- Stocked shelves with merchandise according to store layout guidelines.
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
- Managed daily opening and closing procedures such as counting the contents of the cash register drawer at the start and end of shift.
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
- Provided excellent customer service by addressing customer concerns in a timely manner.
- Prepared food items such as sandwiches, salads, hot dogs according to company recipes.
- Collaborated with management to design and implement product displays that improved customer accessibility and enhanced sales.
- Efficiently completed transactions for hurried customers while engaging with others to build rapport and enhance their shopping experience.
- Inspected all equipment regularly to identify any potential issues or malfunctions that may need repair or replacement.
- Cleaned coffee makers throughout the day to ensure quality beverage preparation for customers.
- Checked expiration dates on all perishable goods before stocking them on shelves.
- Organized promotional displays in accordance with corporate standards.
- Utilized proper safety protocols when handling knives or other sharp objects during food preparation tasks.
- Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
- Consistently upsold to customers at point of purchase by recommending additional items, achieving higher sales volume than peers.
- Rotated stock to ensure freshness of products displayed on shelves.
- Assisted in unloading trucks of incoming inventory items.
- Organized back-room storage areas to maximize space utilization.
- Operated cash registers to process cash, check, and credit card transactions accurately.
- Provided assistance to customers in locating items throughout the store.
- Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
- Engaged with numerous customers on a daily basis to enhance their shopping experience.
- Located items for customers and helped complete purchases by processing payments with system.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
- Counted different types of merchandise to comply with inventory control tag requirements.
- Processed sales transactions and handled cash and credit card payments.
- Participated in store meetings and provided input on improving store operations.
- Processed customer transactions accurately and efficiently at the cash register.
- Operated and maintained store equipment, reporting any malfunctions.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Provided excellent customer service, addressing inquiries and resolving complaints.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers promptly and responded to questions.
Sewing Machine Operator
Southwest Canvas
Sweetwater
01.2011 - 04.2012
- Operated single and multi-needle industrial sewing machines for apparel assembly.
- Interpreted blueprints and design specifications to ensure precise stitching.
- Maintained and repaired sewing equipment to optimize performance and safety.
- Collaborated with team members to streamline production processes.
- Inspected finished products to ensure quality compliance and identify defects.
- Adjusted machine settings based on fabric type and project requirements.
- Monitored production output levels, reporting issues to supervisors promptly.
- Executed minor repairs on machines, reducing potential downtime.
Disaster Recovery Crew Member
City of Cherokee Village Arkansas
Cherokee Village
05.2009 - 11.2009
- Supported disaster response operations during severe weather events, contributing to timely assistance for affected areas.
- Oversaw cleanup efforts, ensuring thorough debris removal and safe hazardous material disposal to protect public health.
- Executed cleanup activities to restore public spaces, enhancing community recovery after natural disasters.
- Operated heavy machinery for debris removal and site restoration.
- Collaborated with team members to ensure efficient recovery efforts.
- Maintained safety protocols to protect crew and community members.
- Ensured compliance with all relevant safety regulations during rescue operations.
- Assessed disaster areas to determine the extent of destruction and appropriate recovery plans.
- Coordinated with local authorities to ensure safety protocols are met during recovery operations.
- Documented recovery activities and reported progress to supervisors.
- Maintained accurate records of resources used in response and recovery efforts.
- Performed routine inspections of equipment and tools for readiness.
Education
Masters of Education - Clinical Mental Health Counseling
Lamar University
Beaumont, TX12-2020
Bachelor of Arts - Psychology
South University Savannah
GA05-2017
Executive Secretarial - Office Management
Abilene Commercial College
Abilene, TX05-1987
High School Diploma -
Anson High School
Anson, TX05-1984
Skills
- Crisis intervention
- Risk assessment
- Intervention planning
- Service coordination
- Multidisciplinary collaboration
- Client advocacy
- Customer service
- Effective communication
- Problem solving
- Analytical
- Critical thinking
- Team management
- Dependable and responsible
- Organization
- Attention to detail
- Safety compliance
- Collaboration
- Social perceptiveness
- Interpersonal communication
- Active listening
- Telephone etiquette
- Flexible and adaptable
- Basic math
- [Type] Software Proficiency
- Inventory management
- Cash handling
- Team building
- Telephone etiquette
- Cultural awareness
- Analytical and critical thinking
- Flexible and adaptable
Accomplishments
- National Society of Collegiate Scholars Award of Honor and Distinction to the Ideals of Scholarship, Leadership, and Service (Presented April 13,2012)
- National Honor Society (Presented December 18, 2017)
Timeline
Mobil Crisis Response
West Texas Centers MHMR
08.2017 - 03.2026
Convenience Store Clerk
Southwest Convenience Stores
05.2016 - 08.2017
Automotive Service Writer
Wilson Motors
04.2012 - 10.2015
Convenience Store Clerk
Wes-t-go & Chillerz Convenience Stores
09.2011 - 04.2012
Sewing Machine Operator
Southwest Canvas
01.2011 - 04.2012
Disaster Recovery Crew Member
City of Cherokee Village Arkansas
05.2009 - 11.2009
Masters of Education - Clinical Mental Health Counseling
Lamar University
Bachelor of Arts - Psychology
South University Savannah
Executive Secretarial - Office Management
Abilene Commercial College
High School Diploma -
Anson High School