Kelli Brailey
Baton Rouge,LA
Summary
Versatile and dedicated professional with a proven track record in childcare and customer service, notably at Gifted Early Learning Academy. Excelled in creating educational programs and managing efficient workflows, demonstrating exceptional communication and adaptability. Achieved significant improvements in classroom management and student engagement, leveraging skills in early childhood education and effective classroom management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Driver
Spark Driver
Baton Rouge, LA
12.2020 - Current
- Delivered packages and goods to customers in a timely and efficient manner
- Managed delivery routes effectively, optimizing time and fuel efficiency
- Handled customer inquiries and concerns professionally, providing excellent customer service
- Adhered to all traffic laws and regulations while driving company vehicles
- Organized packages for delivery based on priority and location
Daycare Teacher
Gifted Early Learning Academy
Broussard, LA
12.2022 - 07.2023
- Providing basic care for children which includes feeding, grooming, and changing diapers
- Encouraging positive behavior and good manners
- Developing age-appropriate socialization skills in children
Waitress
Golden Corral Corporation
Lafayette, LA
08.2022 - 01.2023
- Greeted guests
- Checked on guests frequently
- Took food and drink orders
- Handled 10 tables daily
- Bussed tables
- Swept, mopped, and prepared for guests
Inbound Customer Service Representative
BroadPath Healthcare Solutions
Remote
08.2021 - 04.2022
- Explain plans, procedures, protocols, benefits, services and any other necessary information to the members (and occasionally providers) who telephone the Member Services Department
- Adhere to all call metrics as set forth by the client including Schedule Adherence, Average Handling Time, After Call Work and CSAT scores
Youth Care Specialist
GIRLS HAVEN
Beaumont, TX
07.2020 - 08.2021
- Supervising youth
- Documenting on logs
- Building relationships with youth
- Cleaning
Driver
Uber
Lafayette, LA
02.2020 - 03.2021
- Transferring passengers to and from their destination
Driver
Waitr Inc
Lafayette, LA
10.2018 - 12.2020
- I work in the comfort of my car
- I am either assigned orders or I pick them myself
- I drive to a restaurant etc
- Then I drive to my destination giving the customers the best customer service ever!
Lead Teacher
For my child learning center
Lafayette, LA
06.2018 - 03.2019
- Creating lesson plans
- Following curriculum
- Teaching kids
- Changing diapers/clothes
- Feeding
Cashier and Customer Service
HOME DEPPOT
Broussard, LA
09.2017 - 09.2018
- Ringing up customers
- Assisting customers
- Cleaning duties
- Stocking
Caregiver/Personal Assistant
A First Name Basis Home Care
08.2016 - 02.2018
- Housekeeping duties
- Meal preparation
- Daily reminder of medication
- Companionship
- Running errands
Daycare Worker
Principals List Preschool
Lafayette, LA
01.2016 - 01.2017
- Assisting lead teacher
- Following curriculum
- Teaching kids
- Feeding them
- Changing them
Overnight Stocker
Walmart
08.2013 - 08.2014
- Helping customers
- Loading/ unloading freight
- Stocking
- Zoning
- Cleaning duties
Education
Bachelor's degree - Elementary Education
Louisiana State University-Alexandria
Alexandria, LA01.2025
Associate - Elementary Education
Baton Rouge Community College
Baton Rouge, LA05.2024
Diploma - Physical therapy technician
Unitech Training Academy
Lafayette, LA01.2015
Diploma -
Abbeville High School
05.2014
Skills
- Tutoring
- Nursing
- Childcare Experience
- Writing Skills
- Knowledge of Autism Spectrum Disorders
- Early Childhood Education
- Caregiving
- Nannying
- Microsoft
- Infant and Toddler Supervision
- Applied behavior analysis
- Efficient Workflow Coordination
- Educational Program Development
- Effective Classroom Management
- Teaching
- Customer service
- Experience working with students
- Package scanning
- Trip planning
- Load balancing
- Complex Problem-solving
- Adaptability and flexibility
- Exceptional written and verbal communication skills
- Record keeping
- Clear communication
Certification
- CPR Certification
- First Aid Certification
- Substitute Teaching Certification
Timeline
Daycare Teacher
Gifted Early Learning Academy
12.2022 - 07.2023
Waitress
Golden Corral Corporation
08.2022 - 01.2023
Inbound Customer Service Representative
BroadPath Healthcare Solutions
08.2021 - 04.2022
Delivery Driver
Spark Driver
12.2020 - Current
Youth Care Specialist
GIRLS HAVEN
07.2020 - 08.2021
Driver
Uber
02.2020 - 03.2021
Driver
Waitr Inc
10.2018 - 12.2020
Lead Teacher
For my child learning center
06.2018 - 03.2019
Cashier and Customer Service
HOME DEPPOT
09.2017 - 09.2018
Caregiver/Personal Assistant
A First Name Basis Home Care
08.2016 - 02.2018
Daycare Worker
Principals List Preschool
01.2016 - 01.2017
Overnight Stocker
Walmart
08.2013 - 08.2014
Bachelor's degree - Elementary Education
Louisiana State University-Alexandria
Associate - Elementary Education
Baton Rouge Community College
Diploma - Physical therapy technician
Unitech Training Academy
Diploma -
Abbeville High School
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