Kelli Burnham
Phoenix,AZ
Summary
Accomplished Group Reservations Coordinator with a proven track record at Pyramid Global Hospitality, enhancing corporate customer return visits through exceptional service. Expert in managing reservations and adept in Microsoft Office/CRM systems. I excel in time management and sales, significantly improving reservation efficiency and client satisfaction. My ability to resolve concerns swiftly and professionally sets me apart.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Group Reservations Coordinator
Arizona Biltmore, A Waldorf Astoria Resort
07.2024 - Current
- Increased return visits from corporate customers through exceptional service during their initial stay.
- Resolved guest concerns promptly and professionally, resulting in positive feedback and repeat business.
- Managed high-volume reservation requests for multiple events, ensuring seamless execution.
Leisure Reservations Coordinator
Arizona Biltmore, A Waldorf Astoria Resort
07.2023 - 07.2024
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Minimized overbooking situations through vigilant monitoring of incoming reservations and careful balancing of room inventories.
- Collaborated with sales and marketing teams to create enticing promotional packages for prospective guests.
Personal Concierge
Arizona Biltmore, A Waldorf Astoria Resort
06.2022 - 06.2023
- Contributed to a positive client experience by promptly addressing concerns or requests and providing swift solutions.
- Provided support during relocation processes by coordinating moving logistics, packing belongings safely, and setting up new homes efficiently.
- Adapted quickly to changing client needs and preferences, demonstrating flexibility and versatility in service offerings.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05-2021
Minor - Business Administration And Management
Arizona State University
Tempe, AZ05-2021
Skills
- Time Management
- Hotel operations
- Microsoft office / CRM Systems
- Sales experience
- Revenue management
Certification
- Salesforce Certified Administrator
- CPR/AED Certification
Timeline
Group Reservations Coordinator
Arizona Biltmore, A Waldorf Astoria Resort
07.2024 - Current
Leisure Reservations Coordinator
Arizona Biltmore, A Waldorf Astoria Resort
07.2023 - 07.2024
Personal Concierge
Arizona Biltmore, A Waldorf Astoria Resort
06.2022 - 06.2023
- Salesforce Certified Administrator
- CPR/AED Certification
Bachelor of Science - Communications
Arizona State University
Minor - Business Administration And Management
Arizona State University
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