Kelli Calderon
Modesto,CA
Summary
Professional caregiver with comprehensive knowledge in delivering in-home support and assistance. Adept at providing compassionate care while maintaining high standards of hygiene and comfort. Reliable team player known for adaptability and focus on achieving positive outcomes for clients.
Overview
35
35
years of professional experience
Work History
In Home Care Provider
IHSS
Modesto, CA
04.2008 - Current
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Documented vitals, behaviors, and medications in client medical records.
- Displayed strong problem-solving abilities when addressing emergencies or unexpected situations during in-home care visits, prioritizing safety and client well-being above all else.
Receptionist Administrator
E.R. Vine & Sons Inc. Cerses
Ceres, CA
06.2002 - 01.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Processed incoming correspondence, prioritizing tasks for timely responses and follow-ups.
- Maintained organized filing systems, improving document retrieval and storage efficiency.
- Managed front desk operations, ensuring efficient client interactions and appointment scheduling.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Guest Service Manager
Holiday Inn Hotel
Santa Cruz, CA
02.1992 - 11.1998
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Oversaw day-to-day operations of 250-room hotel with staff of 35 employees.
- Implemented quality assurance protocols to maintain high cleanliness and safety standards.
Kitchen Manager
Amelio’s Pizza & Wings
Phoenix, AZ
02.2000 - 03.2002
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget..
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Trained and mentored staff on food preparation and cooking techniques.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Associate of Arts - Psychology
Bellevue College
Bellevue, WA10-1987
Skills
- Compassionate caregiving
- Vital signs monitoring
- Palliative care
- Diabetes management
- Medical appointment coordination
- Meal preparation
Timeline
In Home Care Provider
IHSS
04.2008 - Current
Receptionist Administrator
E.R. Vine & Sons Inc. Cerses
06.2002 - 01.2008
Kitchen Manager
Amelio’s Pizza & Wings
02.2000 - 03.2002
Guest Service Manager
Holiday Inn Hotel
02.1992 - 11.1998
Associate of Arts - Psychology
Bellevue College