Kelli Carter

• Patient registration, payment processing, laboratory order retrieval, and test ordering.
• Performs venipuncture and capillary collections appropriate for the age of the patient professionally and with minimal discomfort.
• Follows all procedures related to specimen processing.
• Communicates appropriate information to health care providers regarding specimen collection.
• Flags specimens for rejection.
• Dispatches specimens to appropriate testing locations.
• Aliquots, labels, and processes specimens using appropriate equipment and devices.
• Stores specimens under appropriate environmental conditions.
• Identifies and communicates problems that may adversely affect patient safety.
• Contributes to a positive workplace culture by consistently demonstrating professionalism, reliability, and adaptability under pressure.
• Prepares specimen loads to go to Portland and reference labs.

Medical Lab Assistant (September 2020- December 2021)

• Performed phlebotomy services, specimen collection and handling at a one site specialty clinic.
• Urine drug screen collection.
• Performed waived and moderate complexity testing as assigned.
• Applied knowledge of lab operations to assist patients, assistants and providers.
• Ordered all supplies for the Rheumatology clinic, as well as stocking patient rooms.
• Unpacked and stored all Rheumatology medications.
• Miscellaneous projects as requested by my Supervisors.

Laboratory Support Specialist (April 2013- September 2020

• Answered telephone and gave routine information in accordance with established lab procedures as specimen collection, handling, storage, and test available.
• Identified system and lab report issues while using available resources to troubleshoot.
• Performed LIS/EMR/Reference labs, billing and other related system audits.
• Indexed and redelivered lab results, specialist reports and hospital records in patient charts in a timely manner.
• Served as a back-up to Laboratory Client Services Supervisor, distributing communicable disease logs, removing charges, and managing the float pool.
• Served as a back-up in Specimen Processing.
• Conducted and arranged quarterly safety inspections, as well as yearly earthquake and fire drills.
  

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Collected urine drug screens.
• Collected DNA/Paternity swabs and completed legal paperwork for the State.
• Prepared specimens for analysis and established proper chronological priorities in testing.
• Quickly responded to and resolved all customer service issues in a timely manner.
• Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained an organized expense log.
• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
• Trained new laboratory personnel to apply proper laboratory techniques and best practices.
• Assisted in streamlining the specimen processing workflow for for increased efficiency and reduced wait times for patients.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Assisted in training and onboarding new phlebotomists.

• Collected urine drug screens for pain management to screen for medication compliance.
• Calibrated and troubleshot laboratory instruments.
• Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
• Inspected laboratory equipment to maintain good working conditions for optimal results.
• Performed drug testing on the Siemen's Viva-E.
• Served as the department lab quality assurance officer.
• Oversaw items in inventory and reordered before supplies diminished.
• Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
• Maintained documentation on tests performed in lab.
• Coordinated and managed laboratory projects and experiments.

• Prepared intravenous solutions, admixtured chemotherapy drugs and other solutions using aseptic techniques.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Exhibited proficiency in IV and chemo compounding.
• Properly cleaned and maintained department equipment such as IV hoods.
• Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
• Accurate compounding of pain pumps.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Regularly stocked shelves, rotated stock and checked for expired medications.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Managed drug and supply inventories.

• Spoke with patients to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Assisted with bone marrow biopsies.
• Prepared bone marrow slides for pathology.
• Assisted in the development of new procedures by participating in research projects and collaborating with team members.
• Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
• Facilitated effective communication within the research team for efficient progress on project goals.
• Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
• Managed specimen sample handling, receiving, storage and inventory.
• Prepared specimens for testing and analysis.
• Demonstrated competence in collecting lab samples for testing.
• Prepared samples for centrifugation, aliquoting and preserving sample integrity.
• Prepared blood smears and determined levels of normalcy.
• Adhered to laboratory safety procedures to maintain compliance with quality control standards.