Kelli Carter
Stuart,FL
Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Enthusiastic newly graduated CNA eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the medical field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA
Port Saint Lucie Rehabilitation and Health
Port Saint Lucie, FL
01.2024 - 04.2025
- Provided compassionate care to clients, assisting with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted clients with mobility, ensuring safety and comfort during transportation.
- Maintained accurate documentation of client progress and care plans in compliance with regulations.
CNA
First Light Home Care - Port Saint Lucia FL
Port Saint Lucia, FL
03.2023 - 12.2023
- Cook, assist with feeding, showering, clothing, cleaning their homes if asked, laundry, assisting with all other ADL’s as needed.
cashier /floor assistant
Big lots jensen beach FL
Jensen Beach, FL
06.2022 - 11.2022
- Re-stocked freezers and merchandise, scanned the customers merchandise, sign people up for rewards cards, check the dates on merchandise, retrieve carts, get customers online orders.
Atlantic in home care Port St.Lucie -FL
Port St.Lucie, FL
12.2021 - 06.2022
- Cook, assist with feeding, run errands, cleaning their homes if asked, laundry, assisting with all other ADL’s as needed.
CNA
Martin Nursing restorative care center Stuart FL
Stuart, FL
09.2020 - 03.2021
- Take vital signs as requested.
- Transfer in and out of the wheelchair to bed or toilet, assist with all ADL’s such as toileting, bathing, eating, dressing, etc.
Packer
Amazon, louisville KY
Louisville, KY
05.2020 - 06.2020
- Worked in the amazon warehouse picking and packing orders to be sent out.
Customer Service Rep
Galt House Hotel, Louisville, KY
Louisville, KY
09.2019 - 03.2020
- Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms.
- Gathered dirty laundry in 15 rooms to arrange for pickup to laundromat.
- Emptied trash receptacles throughout the day to maintain sanitary levels of all trash cans on premises.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Washed and folded towels and linens to properly stock 15 guest rooms per day.
Hostess
Cracker Barrel, Louisville, KY
Louisville, KY
01.2019 - 09.2019
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Stayed in open communication with kitchen staff to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Hostess
Cracker Barrel, Fort Pierce, FL
Fort Pierce, FL
10.2018 - 01.2019
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Stayed in open communication with kitchen staff to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
Education
Certified Nursing Assistant -
Fort Pierce Training Center
Fort Pierce, FL10-2020
High school Diploma - undefined
Jensen Beach High School
Jensen Beach, FL05-2018
Skills
- Guest Services
- Assisting with all Activities of Daily Living
- Taking Vital Signs
- Cleaning
- Product Knowledge
- Customer Complaint Resolution
- Quality Management
- Quality control guidelines
- Mopping and sweeping
- Cleaning techniques
- Ordering cleaning supplies
- Vacuuming and sweeping
- To-Go Order Preparation
- Dining Room Management
- Interactive Communication Skills
- Guest Seating Arrangements
- Time management
- Patient care
- Bathing assistance
- Feeding assistance
- Dressing assistance
- Toileting assistance
- Patient lifting
- Light housekeeping
- Maintaining privacy
- Preparing meals
Certification
- CNA - Certified Nurse Assistant
Languages
English
Full Professional
Timeline
CNA
Port Saint Lucie Rehabilitation and Health
01.2024 - 04.2025
CNA
First Light Home Care - Port Saint Lucia FL
03.2023 - 12.2023
cashier /floor assistant
Big lots jensen beach FL
06.2022 - 11.2022
Atlantic in home care Port St.Lucie -FL
12.2021 - 06.2022
CNA
Martin Nursing restorative care center Stuart FL
09.2020 - 03.2021
Packer
Amazon, louisville KY
05.2020 - 06.2020
Customer Service Rep
Galt House Hotel, Louisville, KY
09.2019 - 03.2020
Hostess
Cracker Barrel, Louisville, KY
01.2019 - 09.2019
Hostess
Cracker Barrel, Fort Pierce, FL
10.2018 - 01.2019
High school Diploma - undefined
Jensen Beach High School
Certified Nursing Assistant -
Fort Pierce Training Center